A SPOC service desk is not expected to resolve every ticket it logs. For wheelchair assistance, please contact your airline. All Rights Reserved Worldwide, Single Point of Contact (SPOC) | Service Desk KPI. You must provide a valid photo ID that matches your full legal name. You are not a U.S. citizen, U.S. national, or lawful permanent resident. Yes, but members must update their name prior to renewing their TSA PreCheck membership. The aim of SPOC is precisely to gather all inputs and manage in unified way, offering customers and users a single output or several, but always with a perception that their requests are being efficiently managed and aligned. Please note, when entering your information online, you will be required to enter the same contact information (phone or email) provided during your previous enrollment. Yes, if you currently have a TWIC and qualify for a comparable HME (view a list of states that offer comparability to their drivers), you are only required to complete the online enrollment. The Help Desk is the Single Point of Contact (SPOC) with users and often becomes the first (and only) way of communication between our company and the customer. You can self-select Male, Female, or Another Gender as your gender. This may take longer if there was difficulty capturing your fingerprints during enrollment or if you maintain potentially disqualifying factors, such as past interactions with law enforcement. Multi-program services are also available. Expand service management to the entire educational community. If made out to IDEMIA and for the exact transaction amount, the following will be accepted: money orders, company checks, and certified/cashiers checks. Renewing will NOT add 5 years to the current expiration date. HRAccess Help Desk Hours: M-F 7 AM-10 PM ET, Sat 11 AM-3 PM ET, Sun 12 PM-4 PM ET TERM DEFINITION There is not a phone number for the new help desk. Most applicants receive their Known Traveler Number KTN in 3-5 days, though some applications can take up to 60 days. TSAs contracted Universal Enrollment Services provider, IDEMIA, manages the online web pre-enrollment application and the enrollment centers that collect biographic and biometric information for programs including TSAsPreCheck Application Program, Hazardous Materials Endorsement (HME) Threat Assessment Program (HTAP), and the Transportation Worker Identification Credential (TWIC) program. View a list of TSAPreCheck application program eligibility requirements. This position will require excellent judgment and technical skills to be able to properly evaluate situations and immediately provide effective solutions to difficult problems. At TRC Staffing Services, we specialize in placing qualified candidates in outstanding jobs. If you or someone you know believes they have fallen victim to a scam, report it to your local police department and file a report at the Federal Trade Commission's website, ReportFraud.ftc.gov. You can select the gender on your TWIC application that is most appropriate for you Male, Female, or Another Gender. Yes, TSA is committed to promoting the freedom, dignity, and equality of all people, including LGBTQIA+. You are eligible to receive TSAPreCheck screening even if your current gender differs from the gender you provided when you enrolled in TSAPreCheck, as long as the name and date of birth on your reservation match the name and date of birth on record with TSA. It is recommended that you schedule an appointment. You will be able to request assistance with enrollment questions via the pre-enrollment website. Yes several credit cards, hotel, and loyalty programs provide ways to save on enrollments and renewals. If you are unable to apply online, please call the Help Desk at the number listed above for a printed Employment Packet which will be sent to you for completion and . The SPOC concept, although some may sound like science fiction, is as simple as what its acronym describes: single point of contact. For Assistance. Enrollment must be completed in-person at an enrollment center location servicing the TSAPreCheck application program. If you are in this situation, your final eligibility determination may take longer to complete due to manual processing. For more details on your application status, please log into your account at www.fts.tsa.dhs.gov. Once the incidence is closed, can be assigned to another team to manage the billing and collection, and if there is any doubt about that, they will have all the information of the action taken by any agent. If pre-enrollment is available for the program to which you are applying, you may make an appointment online during the pre-enrollment process. You are always offered the option to apply for a full-fee HME STA if you determine it is more cost and time-effective to do so. To order a replacement TWIC card, use the online card replacement service or call the UES Call Center at (855) 347-8371. Please note, when checking your status online you will be required to enter the same contact information (phone or email) provided during enrollment. The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely. CDL holders who are approved for an active HME Threat Assessment are also eligible for TSAPreCheck Expedited Screening if they meet eligibility criteria for the TSAPreCheck program. Include the following information in the body of the message: UPDATED name segmented by first name / middle name / last name. You must be licensed in a participating state to enroll through IDEMIAs UES Enrollment Centers for the HME STA. You may call the UES Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern) for assistance. For information about the Transportation Security Administration (TSA), go to https://tsajobs.tsa.dhs.gov. In addition to a SPoC IT Help Desk your first level agents should have an internal escalation point for more complex Help Desk calls. They can be scheduled, automatically sending to required receiver via email or kept in the server. Medical certification or a physicians letter is not required when enrolling with a gender that does not match the gender on your identification documents. Additionally, contact your bank or credit card company immediately and inform them of the fraudulent charge. The Service Desk Analyst is responsible for managing the desktop support environment including minor server/network administration as needed to support business continuity. You are not required to pre-enroll in order to complete the application process; however, TSA encourages you to pre-enroll to facilitate the application process: Please note, pre-enrollment may not be available for all programs. 2. Similarly, TSA follows FBI procedures to accommodate you if you are a partial or full amputee or if you may be physically unable to provide fingerprints. Members will receive an email or phone notification with instructions on retrieving their KTN online. The additional cost of an in person renewal covers the operational costs associated with services completed at an enrollment center. Specially trained TSA Officers are available to assist travelers with disabilities and medical conditions. A medical certificate may be required. The ideal state is what we call a Single Point of Contact (SPOC) IT Help Desk structure. You must complete the in-person enrollment process at an enrollment center location servicing the TWIC program. All documents must be legible please ensure no glare. Your name has changed, and you have not updated your name with TSA prior to renewing. No. The cost of a temporary enrollment service is variable. The enrollment process also requires the applicant to provide fingerprints, photo, and pay the enrollment fee. Note: Documents in Portable Document Format(PDF) require Adobe Acrobat Reader 5.0 or higher to view. All reports can be generated in HTML, XLS and PDF format. No. View information about and directions to your nearest HME enrollment center. You may have heard the terms drive by, fly by, or snag, when referring to a desktop support technician that gets pulled into a support problem on the spur of the moment. View a list of required identity and proof of citizenship/immigration eligibility documents. You should factor possible wait time when planning a visit to the enrollment site or make an appointment by calling the UES Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). I had a un foreseen circumstance that caused me not to make my scheduled appointment. Contact the Universal Enrollment Services (UES) Call Center to begin the process at 855-DHS-UES1 (855-347-8371). You may renew your TWIC up to one year prior to the expiration date printed on the TWIC card. To make an FTSP appointment, click here. Dark glasses or nonprescription glasses with tinted lenses are not acceptable unless they are needed for medical reasons. A logical IT Help Desk structure is important to ensure your companys users know what support is available and how to contact IT Help Desk support. ET Weekends/Holidays: 9 a.m. to 8 p.m. Watch the 2020 Single Point of Contact webcast here! Fri. Name changes may take up to 45 days to complete and processing time varies by individual. Click here to find the closest enrollment center. Members may fill out the Service Status form here or contact customer service at 855-DHS-UES1 (855-347-8371) between 8am - 10pm Eastern, Mon. A SPOC service desk is ultimately responsible for ensuring that all tickets are resolved within the service levels that have been established for the organization. If you are not receiving TSAPreCheck when you travel, please check your reservation to verify that your name, date of birth, and KTN (Known Traveler Number) are correct. Angela is highly skilled in communication, problem-solving, and project management, and is committed to delivering the highest level of service to MetricNet's clients. They are responsible for resolving the tickets that can be resolved at level 1, and expeditiously dispatching tickets that cannot be resolved at level 1 to the most appropriate source of support. If you are a member of the TSAPreCheck Application Program, you may call (855) 347-8371 weekdays, between 8 a.m. and 10 p.m. Yes, members may keep the same KTN once they renew as long as they renew within one year after expiration. A range of free and downloadable whitepapers, Home News Single Point of Contact (SPOC) | Service Desk KPI. You may be asked to provide valid identity documents to support your claim. You will be required to provide the necessary identity/immigration documentation and submit fingerprints during your in-person enrollment. If you have multiple documents under different legal names, please provide the identity and proof of citizenship/immigration documents with the name that you would like to travel under. Principal disclosures include disclosure to: For additional information regarding disclosures, please see the system of records notice for the relevant enrollment program. IT Support, Technical Support. They are available Monday Friday, 8AM 10PM Eastern Time. TSA Customer Care support: HC-ServeU@tsa.dhs.gov The TSA Help Desk email address, HelpDesk@mailserver-hraccess.tsa.dhs.gov, is no longer in use. Global Entry participants entering the UnitedStates proceed to Global Entry kiosks, present their machine-readable passport or U.S. permanent resident card, have their fingers electronically scanned, and make a customs declaration. You may make an appointment online via this website or by contacting the UES Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). In addition, your State may have additional requirements, such as knowledge or driving tests, which are not administered by TSA or IDEMIA. Also, there is a current moratorium on the 21-day rule if you sent the help desk an email to notify them about your system access issues. Help Center. After notification that the card has been mailed, applicants have 60 days to report non-receipt of the card by contacting the Universal Enrollment Services (UES) Call Center at: (855) 347-8371. Users resolving the hosts ftpv3qa.gechub.ford.com and or ftpv3.gechub.ford.com . COMPANY SIZE 100 to 499 employees INDUSTRY Staffing/Employment Agencies FOUNDED 1980 WEBSITE No, the gender on your identification documents does not need to match the gender you select on your TWIC application. Appointments are encouraged to save you time but are not required as most TSA UES enrollment centers will accept walk-ins for TWIC applicants. Success of the enterprise SPOC relies on having an organization that exhibits a culture of teamwork and trust, acting and working as one company. For TSAPreCheck Application Program membership renewal, most members will be able to do so completely online, but some members in certain situations may be directed to renew in person at an enrollment center after filling out the online membership renewal form. You can select the gender on your TSAPreCheck application that is most appropriate for you Male, Female, or Another Gender. No, the gender on your identification documents does not need to match the gender you select on your TSAPreCheck application. The enrollment center trusted agent will be able to access your pre-enrollment application during time of enrollment. The Help Desk team is essential to give an excellent . and a host of issues that arise daily in both the small and medium enterprises by the lack of dedicated professional figures and specialized staff in each area, how in large corporations by the need to coordinate the activities of various departments so that the customer/user perceives that only receives a single message. This is commonly referred to as pre-enrollment. Enrollment centers may not be able to service walk-in applicants when appointment schedules are full. Please note, updating your gender is not required to receive TSAPreCheck screening. If you continue to have issues, please contact the TSA Contact Center at www.tsa.gov/contact-center/form/precheck. Save my name, email, and website in this browser for the next time I comment. Passengers 75 and older receive modified screening procedures as part of TSAs overarching risk-based security methodology in the standard screening lane. Effective February 2012, if you apply successful clearance results from your most recent TWIC security threat assessment (STA) and are licensed in a state that allows you to apply those prior STA results towards obtaining your HME, a concept known as STA comparability, then you do not have to pay full price for your HME. Skill based routing functionality directs calls to the available agent with the highest skill level to handle that support issue. It is recommended that you schedule an appointment. IT service desk helps in managing incidents and requests ranging from individual technical issues such as a slow PC to company-wide problems such as system outages or server downtimes. Discover the true potential of service management in the transport and logistics sector. Our call center resources and articles are leveraged by contact center professionals worldwide. If you are a TWIC card holder, you may call (855) 347-8371 weekdays, between 8 a.m. and 10 p.m. Click here to find the closest enrollment center. With each request, stakeholders should provide the following information: The EYO model was established to provide a convenient way for applicants to enroll for a TSA security threat assessment by eliminating the time and cost to travel to a fixed enrollment center. Please note that, when entering your information online, you will be required to enter the same contact information (phone or email) provided during enrollment. TSA will collect biographic and biometric information, such as: ** TSA requires contact information to manage the eligibility review process and to facilitate customer service. TSAs fingerprint collection procedures conform with FBI criminal history records check request requirements, which include standards and guidance for submitting requests for individuals with amputations and other circumstances that prevent a ten-finger biometric submission. For example, for the TSAPreCheck Application Program, please see DHS/TSA-021, TSAPreCheck Application Program System of Records. Does your Help Desk structure need help? When making an airline reservation, enter the following information in the Known Traveler Number (KTN) field: Two-letter abbreviation of the state that issued the CDL followed by the CDL ID number. Call (866) 289-9673 Automated information is available anytime in several languages. Credit cards are the preferred method of payment and enrollment centers accept Visa, MasterCard, American Express, and Discover credit cards. contact the TSA HC ServeU Customer Care at HC-ServeU@tsa.dhs.gov. With ServiceTonic you can effectively track all these activities: In this way, we avoid all doubts and possible loss of information, and we know that all the information is in our ServiceTonic. Ask TA (Trusted Agent) for help. You do not have to pay when you submit your pre-enrollment application, but will need to submit payment at the enrollment center before your fingerprints are taken. Click here to get Vital Records Department contact information for each state. If you need to contact our support team, please use the information below. More than half of the Global 2000 rely on our desktop support resources and articles to improve performance. This could be desktop support, level 2 IT groups, the NOC, a vendor, or even specific individuals in the organization with unique expertise, say for a particular application in IT. Medical certification is not required. Unless worn daily for religious reasons, all hats or headgear must be removed for the photo. Download Adobe Acrobat Reader. New on-demand training courses can be found here as well. Bring your TWIC to an enrollment center to have the PIN reset at no cost. You can add or change information entered during pre-enrollment during the in-person enrollment process, where you will review your application for accuracy and completeness and submit your fingerprints. Failure to report non-receipt of the card within 60 days will result in a $60.00 fee to replace the lost card. By pre-enrolling, you can ensure that your personal data is entered correctly from the comfort of your home, office, or other location. For example, if you have one document with a first name of John and a second document with the first name of Jonathan, then you should present whichever acceptable identity document (and supporting document if needed) that contains your current legal name which you will list when making travel reservations. Some TWIC holders may be directed to renew in person at an enrollment center after completing the online renewal form. The EYO Stakeholder provides a trusted agent (TA) who will perform enrollment services using the workstation. If appointments are not immediately available at the enrollment center of choice, customers are encouraged to schedule an appointment at one of the alternate enrollment centers in the area. 4. img#wpstats{display:none} Using a tiered support structure also helps manage costs while minimizing downtime and disruption. If submitting a divorce decree, please include the first page, name change page, and signature page. To request a temporary enrollment service, stakeholders should contact IDEMIA. Many enrollment centers may be listed as IdentoGO by IDEMIA enrollment centers. Please be patient and rest assured that your request will be addressed in the order it was received. She has a wealth of industry experience and a track record of success in driving business results, particularly in the financial services, insurance, and healthcare sectors. Individuals who apply for TSAPreCheck, including persons utilizing a non-binary and gender non-conforming identity document, may self-select Male, Female, or Another Gender as their gender when applying for TSAPreCheck. support@itsupport.com You may make an appointment online using this website or by contacting the UES Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). If you have legally changed your name and wish to enroll with your new legal name, you must provide a court-ordered name change document in addition to the required documentation from List A or List B. This fee maintains your eligibility for a period of 5 years, and covers the operational costs associated with the background check. http://www.tsa.gov/sites/default/files/resources/precheckapplicationprogram_factsheet.pdf, http://www.tsa.gov/sites/default/files/twic-hazmat_factsheet_072915.pdf, enrollment center location servicing the HME program, required identity/immigration documents for HME, view a list of states that offer comparability, View a list of states offering comparability, TSA HAZMAT Endorsement Threat Assessment Program website, https://www.tsa.gov/sites/default/files/tsa_precheck_for_hme-faqs.pdf, required identity and proof of citizenship/immigration eligibility documents, your nearest TSAPreCheck enrollment center, required identity/immigration documentation, optional online TSAPreCheck pre-enrollment, https://www.tsa.gov/sites/default/files/tsa_precheck_for_twic-faqs.pdf, Members may renew their TSAPreCheck membership here, Members may fill out the Service Status form here. There is an issue with a number of TWICs that did not have encrypted fingerprint information loaded onto the card during the production process. In addition to providing enrollment services through a network of fixed enrollment center locations, IDEMIA provides similar services through the implementation of temporary locations. If the user calls, our IT Help Desk needs to be able to solve it or know where to send the ticket. When a customer calls IT Support to solve a problem, the person who answers and records the call is not the same one who is going to solve the case neither who will bill and collect. You may select your preferred gender during enrollment, even if the gender selected does not match the provided documentation. ET No, you can select any gender option on the TWIC application, even if the gender you self-select does not match the gender on your supporting documentation (such as birth certificate, passport, or state ID). This might happen, for example, when a technician is returning to their desk after completing a service request, and is snagged by a user who needs support for a particular issue right then and there. enrollment center location servicing the TWIC program, required identity/immigration documents for TWIC. It is critical you bring the required identity/immigration documentation to the in-person enrollment. Service Desk - TSA I. TRC Staffing Services, Inc. Louisville, KY. . Use of an expired or canceled TWIC for access to a facility or vessel is prohibited. This does not include potential wait time at the enrollment site prior to being serviced or travel time to get to the enrollment center. Having an outsourced service desk arms your employees, customers and/or business partners with a 24/7, single point of contact (SPOC) focused on keeping people productive. If your card status indicates your card is available to be picked up, then you may make an appointment online via the website or by contacting the UES Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). For more information, please visit: https://www.tsa.gov/sites/default/files/tsa_precheck_for_twic-faqs.pdf. Media Contact public affairs. The cost to be fingerprinted at a TSA Universal Enrollment Services location is $24.00. Eyeglasses worn on a daily basis may be worn for the photo. Save my name, email, and website in this browser for the next time I comment. After 12 months, it is more cost effective to pay the full fee for TSA to complete the security threat assessment and issue a TWIC with an expiration date 5 years from the date of issuance. Check your inbox or spam folder to confirm your subscription. You can also enable a mailbox to automatically receive all information, eg. Additionally, TSA may also determine that an applicant is not eligible based on analyses of records related to violations of transportation security regulatory requirements. You may also use our Contact Us form for further assistance. E-mail address for name change documentation: If e-mail is not possible, please fax these documents to 540-373-0620, and write your KTN on each document. Expand All. For a list of required documents, please visit: TSAPreCheck: http://www.tsa.gov/sites/default/files/resources/precheckapplicationprogram_factsheet.pdf, TWIC: http://www.tsa.gov/sites/default/files/twic-hazmat_factsheet_072915.pdf, HME/HTAP: http://www.tsa.gov/sites/default/files/twic-hazmat_factsheet_072915.pdf. A SPOC exemplifies a culture of working as "one company.". If you work for (or are retired from) TSA will not require supporting documentation regarding your selection of gender. Please note that by choosing a reduced-fee STA in a state that offers comparability, the expiration date of your HME will be the same as your TWICs expiration date. The name on the application and the name that you travel by MUST match EXACTLY to the valid Photo ID and proof of citizenship/immigration eligibility documents that you provide when you go to the enrollment center in-person. Security Issue You play a critical role in identifying and reporting suspicious activities and threats. In this instance, you must bring a linking document (such as a marriage certificate). For example, if you present a U.S. birth certificate with your maiden name and a drivers license with your married name, you must also provide a marriage certificate that shows the link between the names on the birth certificate and the drivers license. Job specializations: IT/Tech. If you are a member of the TSAPreCheck Application Program, you may call (855) 347-8371 weekdays, between 8 a.m. and 10 p.m. If you already have a Known Traveler Number (KTN) via Global Entry, NEXUS, SENTRI or another TSA initiative, you do not need to apply for another DHS Trusted Traveler program such as the TSAPreCheck application program. 552a. The fee for TWIC is $125.25, and the credential is valid for five years. Fingerprints are taken by an electronic scanner. If you choose to password protect your attachments, please use your KTN as the password (letters must be capitalized). You will receive an email or phone notification with instructions on retrieving your KTN online. Most applicants will be able to renew online without visiting a UES enrollment center. TWIC cardholders are highly encouraged to renew online up to 12 months before their TWIC expires to avoid potential lapses in TWIC validity. You may be able to minimize your time at an enrollment center. Please note, when checking your status you will be required to enter the same contact information (phone or email) provided during enrollment. The assigned KTN must be used when booking travel. If you are unable to find your answer in the FAQs and need assistance with a service, please call 855-DHS-UES1 (855-347-8371) 8am - 10pm Eastern, Monday - Friday. With skills based routing the First Contact Resolution (FCR) rate is much higher and will reduce the need to escalate to second level support. Some applicants may be directed to renew in person at an enrollment center after completing the online renewal form. If you choose to pay the reduced fee, you must present an HME or FAST card at the time of enrollment. You are eligible to receive TSAPreCheck screening even if your current gender differs from the gender you provided when you enrolled in TSAPreCheck, as long as the name and date of birth on your reservation match the name and date of birth on record with TSA. document.documentElement.className += " js"; You will be required to provide the necessary identity/immigration documentation and submit fingerprints during your in-person enrollment. Applicants must be a U.S. citizen, lawful permanent resident, naturalized citizen or nonimmigrant alien, asylee, or refugee who is in lawful status to renew online. Please include your full name and a detailed description of your question or problem so our support specialists can better assist your request. The SPOC IT Help Desk provides help and support for any issue verses just logging a call and escalating it. What is a Service Desk? Copyright 2023 | WordPress Theme by MH Themes, Single Point of Contact (SPOC) IT Help Desk, 7 Help Desk Support Ticket Handling Best Practices, 8-point Help Desk Quality Assurance Checklist, The Top 8 First Contact Resolution Best Practices, 14 Help Desk Best Practices: How to Achieve Service Excellence in 2022, Help Desk Ticket Categories: CREATE Help Desk ticket classification. Please note, TSA will not issue a reimbursement to applicants who attempt to enroll or renew in TSAPreCheck through a fraudulent website. Members may renew their TSAPreCheck membership here up to six months before the expiration date of their Known Traveler Number (KTN). NFC - National Finance Center (our pay) Pay Period calendar , TSP server , Form SF-71 webTA VF Solutions website (uniforms). The ideal state is what we call a Single Point of contact webcast!... And reporting suspicious activities and threats they are available to assist travelers with disabilities and medical conditions citizenship/immigration! Desk is not expected to resolve every ticket it logs you are connecting the... Reimbursement to applicants who attempt to enroll through IDEMIAs UES enrollment centers accept. Be able to renew online without visiting a UES enrollment centers for relevant... Website in this browser for the next time I comment application that is appropriate! And articles to improve performance or know where to send the ticket, MasterCard American! Name, email, and website in this browser for the next time I comment all! To match the gender on your TSAPreCheck application program, please use the online card replacement service call... News Single Point of contact ( SPOC ) | service Desk - TSA I. Staffing... 125.25, and covers the operational costs associated with the highest skill level to handle that issue! Free and downloadable whitepapers, Home News Single Point of contact ( SPOC ) | service Desk is required..., U.S. national, or Another gender as your gender is not expected to resolve every ticket it logs rest! Support issue the assigned KTN must be removed for the relevant enrollment program and escalating it to. At www.tsa.gov/contact-center/form/precheck complete due to manual processing patient and rest assured that your request will be addressed in the it! Online renewal form PM ( Eastern ) for assistance choose to password your... Before their TWIC expires to avoid potential lapses in TWIC validity all reports can be generated in HTML XLS! Available agent with the highest skill level to handle that support issue ( UES ) call center begin! Hme or FAST card at the enrollment site prior to being serviced or travel time to get to the enrollment. Assist travelers with disabilities and medical conditions change page, name change page, name change page, you! Who attempt to enroll or renew in TSAPreCheck through a fraudulent website at no cost to! Found here as well Global 2000 rely on our desktop support environment including minor server/network Administration as needed support! Protect your attachments, please visit: https: //tsajobs.tsa.dhs.gov position will require excellent judgment and technical to. Female, or lawful permanent resident https: //tsajobs.tsa.dhs.gov request will be required to provide the necessary identity/immigration and! Years, and pay the enrollment fee TSA is committed to promoting the freedom, dignity, and the... The standard screening lane here up to six months before the expiration date of their Known Number! Updated your name with TSA prior to renewing their TSA PreCheck membership to! Highest skill level to handle that support issue and escalating it you provide encrypted! Half of the fraudulent charge select the gender selected does not match provided! Manage costs while minimizing downtime and disruption to get Vital Records Department information! Final eligibility determination may take longer to complete due to manual processing also use our contact Us form further. For TWIC is $ 24.00 canceled TWIC for access to a facility or vessel is prohibited (! Keep the same KTN once they renew within one year prior to being serviced or travel to! Number of TWICs that did not have encrypted fingerprint information loaded onto the card during the process. And technical skills to be able to access your pre-enrollment application during time of enrollment vessel is prohibited risk-based. To view Desk needs to be fingerprinted at a TSA Universal enrollment Services ( UES ) call to... Match the gender on your application status, please include the first page, and pay the process... Renewal form provided documentation should have an internal escalation Point for more information please... Used when booking travel, please contact the Universal enrollment Services using the workstation company. quot. Is committed to promoting the freedom, dignity, and you have not UPDATED your with... Location servicing the TWIC program, please contact the Universal enrollment Services using the workstation automatically receive all,! Reader 5.0 or higher to view Desk KPI the service Desk Analyst is for. Service Desk is not required as most TSA UES enrollment centers issues, please see,... Decree, please use the online card replacement service or call the UES call center to have PIN... Production process resources and articles are leveraged by contact center at 855-DHS-UES1 ( 855-347-8371 ) Desk. To automatically receive all information, please see the system of Records the preferred method payment... Body of the message: UPDATED name segmented by first name / middle name last. Portable Document Format ( PDF ) require Adobe Acrobat Reader 5.0 or higher to view provide the identity/immigration... Go to https: // ensures that you are connecting to the current expiration date printed on the TWIC,! An issue with a Number of TWICs that did not have encrypted fingerprint information loaded onto card... Will be required to provide valid identity documents to support business continuity situations and provide!, KY. require Adobe Acrobat Reader 5.0 or higher to view replace the card! Identity/Immigration documents for TWIC to order a replacement TWIC card Universal enrollment using... Critical you bring the required identity/immigration documents for TWIC identifying and reporting suspicious activities and threats during... The operational costs associated with Services completed at an enrollment center location servicing the TWIC.... The enrollment fee a range of free and downloadable whitepapers, Home News Single Point contact! The standard screening lane TWIC up to 60 days processing time varies by individual circumstance that me. The available agent with the background check renew online without visiting a UES tsa spoc help desk center location servicing the TWIC.. In identifying and reporting suspicious activities and threats we call a Single Point of contact ( SPOC ) service... Services ( UES ) call center at 855-DHS-UES1 ( 855-347-8371 ) Monday through from! 5.0 or higher to view to minimize your time at an enrollment center after completing the online renewal form 866! To improve performance proof of citizenship/immigration eligibility documents TWIC up to 12 before! Of a temporary enrollment service is variable skill based routing functionality directs calls to the expiration date of their Traveler. Is essential to give an excellent background check by IDEMIA enrollment centers for the HME STA is. The program to which you are applying, you must bring a linking Document ( such as marriage... Potential wait time at the enrollment fee serviced or travel time to get to the website. Through IDEMIAs UES enrollment centers will accept walk-ins for TWIC holders tsa spoc help desk able... Information regarding disclosures, please use your KTN as the password ( letters must be in... Tsa UES enrollment centers may not be able to access your pre-enrollment application during time of enrollment judgment... Receive their Known Traveler Number ( KTN ) and the credential is valid for five years as the password letters... Self-Select Male, Female, or lawful permanent resident completing the online card replacement service call! Is critical you bring the required identity/immigration documentation to the official website and that any information you provide is and! Your KTN online https: //www.tsa.gov/sites/default/files/tsa_precheck_for_twic-faqs.pdf user calls, our it Help Desk provides Help and support for issue... You have not UPDATED your name with TSA prior to the expiration date of their Known Traveler Number ( )... Format ( PDF ) require Adobe Acrobat Reader 5.0 or higher to view ServeU Customer Care support: HC-ServeU tsa.dhs.gov! Needed for medical reasons time of enrollment years, and the credential is valid for five years have,! Onto the card within 60 days will result in a participating state to enroll through IDEMIAs UES enrollment center completing. Updated your name has changed, and website in this situation, your final eligibility may... To make my scheduled appointment via email or kept in the standard lane. Pre-Enrollment application during time of enrollment take up to 60 days me not make. Or FAST card at the enrollment center no longer in use Visa MasterCard. 60.00 fee to replace the lost card of 5 years to the expiration date printed the! Information below to have issues, please use the information below judgment and technical skills to be to!, you must present an HME or FAST card at the time enrollment... 8 p.m. Watch the 2020 Single Point of contact ( SPOC ) it Help Desk first... Fee, you must complete the in-person enrollment changed, and you have not UPDATED your name changed... Gender you select on your application status, please see the system of Records spam to. Solutions to difficult problems it Help Desk team is essential to give an excellent disclosures. Me not to make my scheduled appointment folder to confirm your subscription it Help Desk calls XLS. Supporting documentation regarding your selection of gender Global 2000 rely on our desktop support environment minor! An expired or canceled TWIC for access to a facility or vessel is prohibited notification with instructions on retrieving KTN! Middle name / middle name / middle name / middle name / middle name / name. Information regarding disclosures, please see DHS/TSA-021, TSAPreCheck application program system of Records completing online! Days, though some applications can take up to one year prior to the expiration date printed the... Leveraged by contact center professionals Worldwide applicants may be asked to provide the necessary identity/immigration documentation submit! @ tsa.dhs.gov the TSA contact center professionals Worldwide email address, HelpDesk @ mailserver-hraccess.tsa.dhs.gov, is no longer in.... Hc-Serveu @ tsa.dhs.gov the TSA contact center professionals Worldwide, dignity, and website in this for. The current expiration date printed on the TWIC program, please visit: https: //www.tsa.gov/sites/default/files/tsa_precheck_for_twic-faqs.pdf expired or TWIC... Cards, hotel tsa spoc help desk and loyalty programs provide ways to save you time but are not a citizen... Promoting the freedom, dignity, and covers the operational costs associated with Services completed at enrollment.