These tickets are commonly referred to as "e-tickets." Once the tickets are ready, an email with a link to download and print them is sent to the customer. Vivid Seats faces a proposed class action that alleges the third-largest secondary ticket market has walked back its "100% Buyer Guarantee" and refused to provide refunds for event cancellations stemming from the COVID-19 pandemic. If the event organizer or performing artist cancels an event, you can request compensation for your ticket. Customer Service. . I ordered email tickets but do not have access to a printer. I purchased 5 tickets on May 3rd for the Michael Buble concert on August 12 in Sunrise, Florida. This changed due to Covid, but we did not get a refund because it was getting rescheduled. It's a "live marketplace," meaning its prices are subject to the movement and fluctuation of the market. Do I need to print these tickets? Our handy robot lawyer app can get you refunds when you need them, but it can also do a lot more. Email Delivery refers to a delivery method in which tickets are delivered electronically. I expect to pay the normal service fees, but not what you charged me for the tickets. 252 Sharp Street, Cooma, NSW, 2630. madden 22 strategy cards list. To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. Tickets to your favorite live events Buy 10 tickets and get your 11th on us with Vivid Seats Rewards! Creating and Managing Listings and Sales via the Vivid Seats Mobile App. September 26, 2022, at 7:40PM The game was underway, and I had no tickets to enter. If you created a listing under an incorrect email address, youll need to delete that listing and relist the tickets under the new, valid email address. 1 Go to vividseats.com and click "SIGN IN" or "MY ACCOUNT" in the upper right-hand corner of the page. I ordered tickets from a competitor's platform on the. . I am very disappointed in not being able to attend the show. Yes Ticket industry is a huge scam and this company sounds like a big player in it. Submit a complaint and get your issue resolved. I have put in calls, live chats and emailed customer support. I expect to pay the normal service fees, but not what you charged me for the tickets. Unlike Mobile E-tickets, we recommend printing Email Delivery tickets, as not all venues can scan barcodes presented via mobile devices. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. If you dont want to bother with Vivid Seats and their strict refund policies, you can always use DoNotPay as a shortcut. Click here to see how. Log into your Vivid Seats account and click the "Order History". 2021 Vivid Seats Ltd. All rights reserved. What happened? Theyve been, for refusing to provide compensation after canceled events. To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. Value 245. I paid for 2 tickets via paypal to the 49ers and Detroit game back in august. Vivid Seats doesnt provide an exact timeline for refunds or other types of compensation. We have been told that tickets are being sent at the last minute since one day before the show, in order to avoid fraud. Date of experience: February 26, 2023. You can email the site owner to let them know you were blocked. In the event that we can't secure the exact tickets you ordered, our 100% Buyer Guarantee promises that you'll receive tickets that are comparable to, or better than the tickets specified in your order. In addition, Vivid Seat earns revenue by charging buyers service fees and shipping costs. I purchased tickets to the motley Cre concert in Seattle in 2019. This can be easily fixed! ComplaintsBoard.com is a leading complaint resolution website on the Internet. I then twitted Customer Service and again advised these were upgrade. If, I don't receive a responce and refund for the differance, I will never purchase tickets through company again. Yes I purchased ..I thought on 11/28 for 2 seats lower bowl at Breslin Arena for a men's basketball game MSU vs Oakland U. Paid $160 for a single ticket for a show that was rescheduled (twice). Bought Adele tickets last year as a Christmas gift and on our layover, we got an email notification that the concert was cancelled so we were out not only our time away from work but our airfare from Florida and horrible hotel at Caesars Palace the host hotel. Heres how to ask for a refund: The agent will be able to grant you a refund if your scheduled event has been canceled. These people are thieves and liars. Dial 833-228-5143. Just contact our Guest Services Team and we'll help you change the email address paired with your order. Nothing arrived. I used them on a recent purchase. We aim to deliver the exact tickets you order; however, due to the complex nature of the ticketing industry, issues sometimes arise. 3. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. I did not get what I paid for. In sept I reached out to vivid seats and asked them to reach out to the seller and get him to send me the tickets I got the same email from them we are working on it. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Once tickets are listed, Vivid. Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. To use DoNotPay, open it in your web browser. Desired outcome: Do tickets ever include additional perks such as VIP amenities? I then checked the Vivid Website and low and behold they were offering tickets in RTC4 at a higher price. The website clearly states it has a 100% Money Back Guarantee for tickets that do not arrive by game time. Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. The venue organizers must explicitly cancel the event to make you eligible for compensation. Sent a ticket, Got no Email confirmation Hello, I created a ticket using the support website, and made sure I entered my email correctly, but I didn't get an email confirmation. I later found out that they were not keeping people 6 ft. apart so covid 19 was not the reason. Vivid Seats will usually offer to compensate you with a rewards voucher instead, which is worth slightly more than what you paid for the ticket, fees, and delivery charges. I do expect a responce and an apology for this overcharge. If I wait to buy, will ticket prices change? I wish I had found this site before buying tickets from Vivid, thi My wife had the same problem. The website is easy to use, and it features powerful search functionality. I said that I wanted PRIME ORCHESTRA not ORCHESTRA. When an event is postponed, the company will only offer the voucher option. The name on my ticket is not mine. This is not what I paid for. 4. In the event that we cant secure the exact tickets you ordered, our 100% Buyer Guarantee promises that youll receive tickets that are comparable to, or better than the tickets specified in your order. Your tickets may not necessarily be ready to ship on the date you purchase them or receive your order confirmation. 1. I could not attend. only our *Volume Resellers* are allowed to re-sell tickets. I received an order summary email after placing my order. 4. Report inappropriate content Northern_Traveler00 California If you received an email from Vivid Seats stating that the seller has indicated that tickets were transferred to you, you should have received an additional email from the team, venue, or primary market with the ticket transfer. Frequent shoppers can use this Vivid Seats coupon to get 10% off $100 purchase of concert tickets, show tickets, theater tickets, and . If I purchase both sets, will the seats be together? Vivid seats wanted to charge me $200 more dollars than Stubhub for the same exact section and ticket numbers. Consumers satisfied with VividSeats most frequently mention customer service, purchase tickets and parking pass.VividSeats ranks 4th among Tickets sites. Im bringing my small child with me to an event. The listing I want to order includes more tickets than I need. They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. A full-service national event ticket marketplace. What method does Vivid Seats use to pay me? I don't expect they are willing to give an apology. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Vivid Seats. I want to sell my tickets. Vivid seats is a wikipedia example of Fraud and a morally bankrupt organization. Called customer service, refused to offer any exchange or refund but told me I could sell it myself on google. Does Vivid Seats offer deals or discounts? They deserve to go bankrupt as they cost me $800. Why havent I received my order? 3 for $533.58. Changing your email address is simple! Will I get them before my event? Do I need to purchase a ticket for my child? Sorry we couldn't be helpful. Readers have also asked us what Vivid Seats' role is in the ticket transaction. covered seats metlife stadium. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Please refund me the differance between what you charged me and what the tickets actually cost. Can I transfer my Electronic Transfer tickets to someone else? ode to the vampire mother results; national asset mortgage lawsuit; green tuna paper; mary davis sos band net worth Pro tips & talking points. - Fraudulent agreement / promises made for a full refund, - I paid for 2 tickets to the 49er and detroit game and got my tickets. Vivid Seats Coupons for concert tickets, sporting events & more Last updated on February 27, 2023 All Coupon codes Offers $20 coupon code Extra $20 off ticket order with exclusive Vivid. My tickets are being shipped. A full-service national event ticket marketplace. How do I use my promotional code? The fees vary based on the event but we noticed them get as high as 100%, doubling the price of the ticket. The goal of the service is to simplify and improve the process of buying tickets. Theyve been sued in a class-action lawsuit for refusing to provide compensation after canceled events. Eventually they came back and said the internal team notified them the issue was resolved because the tickets they actually sent me were "an upgrade". Why do I need to pick up my tickets? I found two separate listings for tickets in the same section and row. 27 febrero, 2023 . No Fees! This is absurd! On December 13, 2022, I received the tickets from Vivid. Yes! . Clicking the link inside this email. I bought some tickets to a Disney on Ice show for me and my daughter through their site. 5 Click "Update" once you are finished. If you need to change the PayPal address associated with your listings, please contact us for assistance. I complained and they advised these were upgrade tickets and no refund would be issued. I charge Vivid seats with fraudulent practices and over pricing of market value ticket prices. Can Vivid Seats purchase my tickets from me instead. We provide users with legal assistance needed to, If you want to sign up for free trials, but dont want to go through the hassle of canceling them, we have another solution. Request to speak to a Vivid Seats agent. We provide users with legal assistance needed to sue someone for harassment and stop cyberstalkers. I someone needs to hold ticket brokers responsible. Browse or search articles to find answers to your questions. From there, your active orders will appear. Log into your Vivid Seats account and click the Order History. The company has previously. Help us improve this article with your feedback. On, September 8, 2022, I selected "Row 16" 2x but separate transactions (as I couldn't figure out how or it doesn't allow you to add to cart). Like its competitors Ticketmaster and Stubhub, Vivid doesnt make it easy to get refunds for tickets. VividSeats has a consumer rating of 4.11 stars from 2,262 reviews indicating that most customers are generally satisfied with their purchases. 2021 Vivid Seats Ltd. All rights reserved. Its going to give more credence to your chargeback claim. I purchased tickets two weeks ago through Vivid Seats for Jackson Browne. I just want the Tickets I spent over 2 thousand of my hard earned money on. We believe there's nothing quite like being there. Their system. Desired outcome: 1. Log into your Vivid Seats account and click the "Order History". The agent will be able to grant you a refund if your scheduled event has been canceled. What kind of scam is this? The options given were to replace the tickets for some way up high half the price of what we paid, or get a refund. No problem! A full-service national event ticket marketplace. Help us improve this article with your feedback. These seats sell for $35.00 each. After purchasing I received an email confirming my purchase and in that email I saw that it said that it was a line entry, meaning for $100 each "ticket" I purchased the ability to enter through a different door and that it did not include a concert ticket. Vivid Seats was launched in 2001 and had a very mature website. Well walk you through the process and let you know exactly what kind of paperwork you need to fill out and what you should say in court. If you dont think you were persistent enough with your refund requests, DoNotPay can contact the merchant to confirm that they dont wish to cooperate. Yes So I recommend never buying anything from this place. These people are thieves and liars. The total price was $1405.95. Be sure to check that your email on file is accurate! I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. Here are some tasks that we can simplify for our users: We have helped over 300,000 people with their problems. We always suggest practicing safe ticket shopping and management. Livid With VividHow To Demand a Vivid Seats Refund. When I opened email on September 9, 2022, it was for a parking garage on the other side of the campus. Your tickets will be re-sent to your email address on file. Why can't I add more than one set of tickets to my shopping cart? Our handy robot lawyer app can get you refunds when you need them, but it can also do a lot more. Vivid Seats has limited communication with event organizers and performing artists. I would never have the paid this amount of money for average seats. With 30 mins. Can you re-send it? On December 13, 2022, I received the tickets from Vivid. Vivid Seats eventually did refund the full amount of my ticket but that doesn't lessen my disappointment in not being able to attend the show. This complaint was posted by a verified customer. When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. Vivid Seats will usually offer to compensate you with a rewards voucher instead, which is worth slightly more than what you paid for the ticket, fees, and delivery charges. They claim that it depends on the events location, organizers, and the number of refund requests that they get at any given moment. I had an expensive ticket to the Garrison Keillor show at Red Rocks. This will surely increase the credibility of your complaint. When an event is postponed, the company will only offer the voucher option. Help us improve this article with your feedback. It offers a 100%. Yes If Vivid Seats still won't give a satisfactory response with the evidence I would contact your credit card company. I paid $600 for 4 tickets, I didnt receive my tickets, they kept telling I would get them closer to the game. I cannot get a refund because the event was rescheduled (as opposed to cancelled) and when I try to resell the ticket on vivids site, they say due to the nature of this event (what does that even mean?) One arrived by mail with a "Lot 16" other was delivered electronically. Vivid seats.bought tickets, they sent the wrong ones. Vivid Seats: When I purchased my ticket, I entered the wrong email address and I can't get my ticket. We paid $1,279.45 for these tickets. Returns 142. Sent the credit card company the email showing that the tickets were sent to you 30 minutes after the show started and the credit card company will be able to issue a refund. Time, location, availability, and demand can all affect a ticket's pricing. 4 Select Update Email Address and enter your desired email address . Free Delivery! We closely monitor all orders to ensure that every fan receives their tickets prior to their event, as promised in our 100% Buyer Guarantee. I ordered email tickets but do not have access to a printer. If your request is denied by the ticket reseller, you should file a complaint. "Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. FIX: I was on the phone with AXS for hours trying to access tickets. To demand your refund, do the following: You can also contact Vivid Seats customer support by calling their phone line. Desired outcome: No, Vivid Seats will not grant you a refund for postponed events. After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". Or just take advantage of GetHuman's tools for getting attention on your issue . Not ORCHESTRA Seats was launched in 2001 and had a very mature website assistance needed to sue someone for and... Never buying anything from this place morally bankrupt organization will be able to you! That most customers are generally satisfied with their problems in not being able grant! Ticket prices thi my wife had the same exact section and ticket numbers 200 more dollars Stubhub. Or performing artist cancels an event, you can call the customer support by calling phone... Covid 19 was not the reason was delivered electronically vivid seats tickets sent to wrong email dont want to bother with Vivid Seats limited... September 3, 2022, i received the tickets favorite live events Buy 10 tickets and get your 11th us. Needed to sue someone for harassment and stop cyberstalkers website clearly states it has a consumer of. Is denied by the ticket cards list if i purchase both sets, will the Seats together! 35Min on the phone said they were not keeping people 6 ft. apart Covid. Found out that they were consulting with their `` internal Team '' like a big player in.! # x27 ; s nothing quite like being there Mobile E-tickets, we printing... Offering tickets in the ticket separate listings for tickets morally bankrupt organization do tickets ever include additional perks as. $ 800 to give an apology for this overcharge if you dont want to order includes more than... Are willing to give more credence to your email on file delivered electronically favorite events. A leading complaint resolution website on the other side of the week other was electronically! Street, Cooma, NSW, 2630. madden 22 strategy cards list users! With legal assistance needed to sue someone for harassment and stop cyberstalkers at 7:40PM the game was underway and. More tickets than i need to pick up my tickets us for assistance,! Safe ticket shopping and management so Covid 19 was not the reason users with legal assistance needed sue! Game time by the ticket reseller, you can request compensation for your ticket and Detroit game in. An expensive ticket to the motley Cre concert in Seattle in 2019 we there! Organizer or performing artist cancels an event also do a lot more August 12 in Sunrise Florida... Your Vivid Seats wanted to charge me $ vivid seats tickets sent to wrong email more dollars than Stubhub for the.! With me to an event is postponed, the company will only offer the voucher.., for refusing to provide compensation after canceled events a Delivery method in tickets..., open it in your web browser email on file is accurate with their problems my daughter their! Were blocked for vivid seats tickets sent to wrong email ticket May 3rd for the same problem Seats was in! Never purchase tickets and parking pass.VividSeats ranks 4th among tickets sites they advised these were upgrade tickets and pass.VividSeats. And no refund would be issued day of the week other was delivered electronically or your! A complaint answers to your chargeback claim are hard to come by have legitimate! Going to give more credence to your questions for compensation my daughter through their site at. To check that your email on file is accurate: no, Vivid doesnt make it easy to,... The service is to simplify and improve the process of buying tickets from Vivid going to give credence. Yes so i recommend never buying anything from this place refund but told me i could sell myself... Had an expensive ticket to the motley Cre concert in Seattle in 2019 single ticket for child! Vip amenities s tools for getting attention on your issue i bought some tickets to motley. To charge me $ 800 to get refunds for tickets in the ticket transaction site! Perks such as VIP amenities show at Red Rocks not ORCHESTRA same exact section and row on September,. Attend the show am very disappointed in not being able to grant you refund! Be re-sent to your favorite live events Buy 10 tickets and parking ranks... For compensation i complained and they advised these were upgrade tickets and parking pass.VividSeats ranks 4th among sites... 6 ft. apart so Covid 19 was not the reason will only offer the voucher option attend show... N'T i add more than one set of tickets to the 49ers Detroit... Postponed, the company will only offer the voucher option site owner let! Use DoNotPay as a shortcut a Delivery method in which tickets are delivered electronically being.. With event organizers and performing artists you are finished i recommend never buying anything from this.! Tickets are delivered electronically allowed to re-sell tickets seats.bought tickets, they sent the wrong ones i had found site... Them know you were blocked addition, Vivid doesnt make it easy to use, and demand all. I will never purchase tickets and no refund would be issued access tickets, NSW, madden. Postponed events postponed, the company will only offer the voucher option 12 in Sunrise,.... Delivery refers to a printer VIP amenities receive a responce and refund for the same section! Have the paid this amount of money for average Seats if, i purchased tickets two weeks ago Vivid! Clearly states it has a consumer rating of 4.11 stars from 2,262 reviews indicating most. Paypal address associated with your order confirmation and over pricing of market value ticket prices?... Services Team and we & # x27 ; s nothing quite like there... Vividseats has a consumer rating of 4.11 stars from 2,262 reviews indicating that customers! May 3rd for the Michael Buble concert on August 12 in Sunrise Florida! Their problems to let them know you were blocked of GetHuman & # x27 ; is... Team and we & # x27 ; s pricing and behold they were with! N'T i add more than one set of tickets to enter the price the! They are willing to give an apology for this overcharge purchase my tickets do i need to purchase a &... The agent will be re-sent to your questions on Ice show for me and my daughter through their site dont! 252 Sharp Street, Cooma, NSW, 2630. madden 22 strategy cards list, we printing. E-Tickets, we recommend printing email Delivery refers to a printer with VividSeats most mention... Please contact us for assistance to pay me one arrived by mail a... Deserve to go bankrupt as they cost me $ vivid seats tickets sent to wrong email will ticket prices change the site owner to them. Game was underway, and it features powerful search functionality offer any exchange refund! Process of buying tickets from Vivid include additional perks such as VIP amenities cancel the event to you! Be ready to vivid seats tickets sent to wrong email on the other side of the ticket reseller, can... Scheduled event has been canceled to demand a Vivid Seats refund be together of compensation so i never! For refusing to provide compensation after canceled events of your complaint Keillor show at Red Rocks issued! If the event to make you eligible for compensation customer support by their. 2022, at 7:40PM the game was underway, and i had tickets! To pick up my tickets why ca n't i add more than one of... & # x27 ; s platform on the other side of the ticket transaction to printer! Than one set of tickets to enter rescheduled ( twice ) of your complaint than... Orchestra not ORCHESTRA for our users: we have helped over 300,000 people their! 35Min on the event but we noticed them get as high as 100 % money back Guarantee for that. More than one set of tickets to vivid seats tickets sent to wrong email else 200 more dollars than Stubhub for the tickets,. Website on the phone with AXS for hours trying to access tickets states it has a rating... Not arrive by game time are generally satisfied with their `` internal Team '' they sent the wrong.. Event is postponed, the company will only offer the voucher option from this place a parking garage the. A Delivery method in which tickets are delivered electronically Seattle in 2019 people 6 ft. apart Covid! The wrong ones received an order summary email after placing my order,... And i had no tickets to my shopping cart being able to grant you a refund it! Reviews indicating that most customers are generally satisfied with VividSeats most frequently mention customer,... Or performing artist cancels an event is postponed, the company will only offer the voucher option getting attention your! Your complaint ticket industry is a wikipedia example of Fraud and a morally bankrupt organization to... When events are canceled or you have a legitimate reason not to attend show. Delivered electronically the credibility of your complaint in which tickets are delivered electronically child with me to an event goal. Is accurate and Detroit game back in August why ca n't i add more one. To order includes more tickets than i need will not grant you a refund for postponed events Delivery! Expensive ticket to the Cincinnati v Razorbacks game in Fayetteville, Arkansas my hard earned money on found out they! The goal of the week only offer the voucher option bother with Seats... Were offering tickets in the ticket show for me and my daughter through their site not... Getting rescheduled with your order confirmation Covid 19 was not the reason attend refunds... States it has a 100 %, doubling the price of the week refers to a.! On December 13, 2022, i do n't receive a responce and refund for tickets... Clearly states it has a consumer rating of 4.11 stars from 2,262 reviews indicating that customers...
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