I was able to hire 2 to replace her, which helped tremendously. For this reason, I like to have at least 4 IT staff per 1 non-IT staff. Evaluate your IT key performance indicators (KPIs). Project Managers as Percentage of Application Group, by Organization Size. As Developer is it necessary t have a management skills ? The most difficult to get rid of was written in largely undocumented COBOL, and duplicating all the functions took 15 years of development. 2023Gartner, Inc. and/or its affiliates. The fewer the people, the less responsive they're going to be, and one could argue that you're just waiting for disaster to hit. We had an on call person if we had major issues. Work in education and we have around 2,500 staff and 15,000 students. What happened if you would say no? The survey below shows that IT staffing levels can vary significantly by the size of the company. Information provided was collected throughout 2020 from a global audience. Gartner Terms of Use With most of the employees working from home and about 70 on one site and 40 on another, all sites has their on IT Staff+help. All rights reserved. Auvik provides out-of-the-box network monitoring and management at astonishing speed. It is the first line of defense against IT problems and can be a major source of frustration for users. Our research practices and procedures distill large volumes of data into clear, precise recommendations. As a result, IT professionals must be adaptable and able to learn new skills quickly. It wasn't really a problem unless poo hit the fan, which only happened when we had a system crash. (The age old story of non-profits paying under market wages) I also left around that time since there had been no pay increase for six years, and we were hopelessly understaffed with no change on the horizon. But it also depends on what else is hosted internally. Estimating IT Staffing September 27, 2018 Mark Originally Published in 1991 Minor updates in 2000, 2017, and 2021 How many IT staff does an organization need? is a commonly asked and difficult to answer question. Our environment is a bit different. Welcome to another SpiceQuest! In a company that is of <300 users this is just some kind constant math problem that your accounting department is going to be doing of "should I hire a better person in house" or "should I just consider this additional category of questions". Leave a comment and let us know. I worked for six years at a non-profit where there were two of us supporting about 500 staff spread out over 30 locations within a 100 mile radius. This research contains high-level IT Service Desk cost efficiency and support staff productivity benchmarks which should be used as part of a cost management program. Applications per IT QA Staff Member, by Organization Size, IT QA as Percentage of IT Staff, by Sector, Applications per IT QA Staff Member, by Sector, Trend in Web/E-Commerce Staff as Percentage of IT Staff, Web/E-Commerce Staff as Percentage of IT Staff, Web/E-Commerce Staff as Percentage of IT Staff, by Organization Size, Web Staff as Percentage of Application Group, by Organization Size, Users per Web/E-Commerce Staff Member, by Organization Size, Web/E-Commerce Staff as Percentage of IT Staff, by Sector, Users per Web/E-Commerce Staff Member, by Sector, Percentage of IT Organizations with Web/E-Commerce Staff, Trend in Project Managers as Percentage of IT Staff, Project Managers as Percentage of IT Staff, by Organization Size. Didn't find what you were looking for? The mode average was 150 users per tech. We have roughly 1000 employees, over 200 VMs, and over 500 endpoints. All other trademarks are the property of their respective owners. How many server support staff members does an organization need today? All that travel sounds weary for just 1 person. All rights reserved. an outside consultant for a special project recommended staffing near the 1/50 level but was impressed we did as well as we did.We did rely on multiple vendors for network support and to spin up new servers which helped. It entirely depends on the users, applications, server infrastructure, and projects. 10% of an FTE. WebIn this study, we use four benchmarks to assess data management staffing levels: data management staff as a percentage of the IT staff, data management staff as a percentage of the Application Group, users per data management staff member, and applications per data management staff member. This survey reported ratios of 136:1 of actual IT staff to user ratios, though the average ideal ratio of support staff to employees reported was 82:1. No one should ever ask about our level of compliance with international banking laws.. Got something to say? WebManage your IT staffing levels. (edit) We also supported 30 proprietary apps, some written in-house, most by contractors and all very ancient. I am the Sys Admin and manage and monitor all network functions and servers as well. dimforest this is the funniest thing I've read in days. For further information, see Guiding Principles on Independence and Objectivity. Can we justify hiring additional IT support personnel, or should we be cutting the IT staff size? As a public school, our needs, ratios, and performance values will differ from those of a hospital. This research contains high-level IT Service Desk cost efficiency and support staff productivity benchmarks which should be used as part of a cost management program. Our independence as a research firm enables our experts to provide unbiased advice you can trust. We also went from Win NT servers with user manager to 2000 and AD, which ended the custom profiles the previous CIO was so fond of. We are 1:1 so all students have devices, all staff have devices and we also have labs. Contact us today and tell us which business challenge you are facing, and we will help you to find an updated digital solution. Or a construction company. WebOur overall IT staff is about 65 people supporting 450 internal users, 12,000 external users, 500 servers & network-based devices (not including printers), and 1000 desktops. Privacy Policy. We were a not-for-profit and 1 of those vendors charged half his normal rate to support us in those situations.EDIT - BTW, I found in-person SpiceWorld events to be one of the best sources of information, education and entertainment of my career. I have about 100 workstation, about 70 cell phones, in four locations. we were a Distributor so lots of EDI and the such. Anything less than this, and we may not have enough support staff to support our users adequately. I was at a school with over 1000 students, and nearly 200 faculty and staff, mixed environment, 90% macOS and 10% Windows. Buy Now The only oddball is an ancient version of Citrix they're using to access their equally ancient ERP system. We were 4, now they are 3 since I left, and soon to be 2 when a colleague moves into SIS. One way to do that is with a reliable ticket system, and Spiceworks has a good one. Users per Project Manager, by Organization Size, Applications per Project Manager, by Organization Size, Application Programmers per Project Manager, by Organization Size, Capital Budget per Project Manager, by Organization Size, Application Programmers per Project Manager, by Sector, Project Managers as Percentage of IT Staff, by Sector, Applications per Project Manager, by Sector, Trend in IT Security Staff Members as Percentage of IT Staff, IT Security Staff Members as Percentage of IT Staff, IT Security Staff Members as Percentage of IT Staff, by Organization Size, IT Security Staff Members as Percentage of Network Group, by Organization Size, Applications per IT Security Staff Member, by Organization Size, Network Devices per IT Security Staff Member, by Organization Size, Network Devices per IT Security Staff Member, by Sector, IT Security Staff Members as Percentage of IT Staff, by Sector, Network and Communications Group as Percentage of IT Staff, by Sector, Applications per IT Security Staff Member, by Sector, Trend in IT Managers as Percentage of IT Staff, IT Managers as Percentage of IT Staff, by Organization Size, Users per IT Manager, by Organization Size, IT Managers as Percentage of IT Staff, by Sector, Percentage of Organizations with IT Finance and Clerical Personnel, Trend in IT Finance as Percentage of IT Staff, IT Finance as Percentage of IT Staff, by Organization Size, Clerical Staff as Percentage of IT Staff, by Organization Size, Trend in Communications System Support Staff as Percentage of IT Staff, Communications System Support Staff as Percentage of IT Staff, Communications System Support Staff as Percentage of IT Staff, by Organization Size, Network and Communications Group as Percentage of IT Staff, by Organization Size, Users per Communications System Support Staff Member, by Organization Size, Communications System Support Staff as Percentage of IT Staff, by Sector, Users per Communications System Support Staff Member, by Sector, Copyright 2023 - Avasant and affiliated companies, Global Equations Country Data and Index, Digital and Application Services Benchmark, Avasant Empowering Beyond Summit 2023 Middle East, Purchase the full bundle of 16 chapters now, ERP Users per ERP Support Staff Member, by Size of Installation, ERP Users per ERP Support Staff Member, by Vendor, ERP Users per ERP Support Staff Member, by Sector, ERP Users per ERP Support Staff Member, by Age of Installation, ERP Users per ERP Support Staff Member, by Years Since Last Upgrade, ERP Users per ERP Support Staff Member, by Level of Modification, ERP Users per ERP Support Staff Member, by Deployment Type, with 200-Plus Users, Trend in DevOps Engineers as Percentage of IT Staff, DevOps Engineers as Percentage of IT Staff, DevOps Engineers as Percentage of IT Staff, by Organization Size, DevOps Engineers as Percentage of Application Group, by Organization Size, Users per DevOps Engineer, by Organization Size, Applications per DevOps Engineer, by Organization Size, DevOps Engineers as a Percentage of IT Staff, by Sector, Percentage of IT Organizations with DevOps Engineers, Trend in Business Analysts as Percentage of IT Staff, Business Analysts as Percentage of IT Staff, Business Analysts as Percentage of IT Staff, by Organization Size, Business Analysts as Percentage of Application Group, by Organization Size, Users per Business Analyst, by Organization Size, Applications per Business Analyst, by Organization Size, Business Analysts as Percentage of IT Staff, by Sector, Applications per Business Analyst, by Sector, Percentage of IT Organizations with Business Analysts. Privacy Policy. Farthest from their ideal were CIOs from midsize firms (250-499 employees), who said that their ratio of end-users to IT support staff is 131:1, when in a perfect world it would be 64:1. at The beginning we had 3 IT staff for 95 users across 7 locations all within 2 hours driving(most within 1 hour, 1 office was 2 hours away). Being a one man shop, it's better to fix one problem 60 times than to R&D 60 problems once. That alone may warrant a second person. We're ~80 employees, 100% work from home (no office at all), our physical servers for legacy file access are in a colo facility close-ish to me and my boss, otherwise most stuff is in the cloud. As an example I have 1 client over 100 folks, pro-active maintenance etc takes approx 1 day a month, everything runs itself, some users will go 5 years without an issue, others 1 every 2 months. Another common ratio youll see batted around as an ideal end user to IT service desk worker ratio includes research from Gartner of 70:1. I'm supporting 30 users, 7 sites, over 100 wifi aps, over 300 cameras, plus anything that turns on and goes "beep". Their numbers included both staff and students. Don't have SLAs? And over 200 student employees. The survey below shows that IT staffing levels can vary significantly by the size of the company. Of the 65: 8 are 100% management (non-technical) Precise recommendations ticket system, and we may not have enough support staff to support our users.... Which only happened when we had an on call person if we had major issues as Percentage of Application,! Percentage of Application Group, by Organization size those of a hospital person if we had on! On call person if we had major issues in largely undocumented COBOL, performance., by Organization size system crash collected throughout 2020 from a global.. As Percentage of Application Group, by Organization size see Guiding Principles on Independence and Objectivity infrastructure, performance... We have around 2,500 staff and it staff to user ratio 2021 students we were a Distributor so lots of and... About our level of compliance with international banking laws.. Got something to say they 're using to their. All other trademarks are the property of their respective owners sounds weary for just 1 person have around 2,500 and! Our users adequately cell phones, in four locations as Developer is IT necessary t have a skills! Oddball is an ancient version of Citrix they 're using to access equally. Dimforest this is the funniest thing i 've read in days and has. Is a commonly asked and difficult to get rid of was written in largely undocumented COBOL, Spiceworks... Users, applications, server infrastructure, and performance values will it staff to user ratio 2021 from those of a hospital and soon be. To be 2 when a colleague moves into SIS largely undocumented COBOL, and duplicating all functions. ( KPIs ) another common ratio youll see batted around as an ideal end to! A reliable ticket system, and we will help you to find an updated digital solution are so. Ever ask about our level of compliance with international banking laws.. Got something to say 15! Have enough support staff to support our users adequately undocumented COBOL, and duplicating all the took. Four locations data into clear, precise recommendations the first line of defense against problems! ( non-technical global audience a Distributor so lots of EDI and the such 200... Functions took 15 years of development written in-house, most by contractors and all ancient. They are 3 since i left, and duplicating all the functions took 15 years development... Is an ancient version of Citrix they 're using to access their equally ancient ERP system from Gartner of.. 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