We will extend all previous offers through the end of 2022 for you to utilize (or gift to a friend or family). As a private company we do not have to worry about quarterly profit expectations and that flexibility allows us the ability to do what is best for our guests and our employees. Many cruise lines pressured their customers into accepting a future cruise credit after the outbreak. It included the trip insurance. necessary in Viking's sole discretion to protect the health and well-being of others. I dont believe you were intentionally lied to, but to my knowledge, all Covid-19 related FCVs must be used for one cruise and, in many cases, must be used before boarding. I have a real problem with this. (Courtesy Richard Andersen). If COVID-19 canceled your travel plans, you are likely disappointed and wondering about refunds, credits, or vouchers for plane tickets, cruise bookings, tours, and more. I come pick up and pay cash in person. It promised refunds later, when it suspended operations but not to you. I will watch this summer to see what deals they have out.. same thing for an upgrade, air, or even if the 2023 cruises come out I will probably switch to them. We did get very conflicting information from various Viking sources and a call to the CA PR department proved to be a wise move, thus my suggestion to you. In that spirit, we have made the decision to extend our temporary suspension of operations through June 30, 2020. UnCruise refused, citing its Terms and Conditions. That's right. There was little discussion about this, and I do not remember ever asking what would happen if I did not pay the extra. Started June 21, 2021, By Other than waiting another two weeks and hoping they are good on their word, has anyone else run into this and how did you handle it? Check your local consumer laws. The cost of a stopover is usually between $100 and $300. Your terms of cancellation would have been crystal clear on your guest statement - what was not honoured? Wondering if anyone else has had this experience with Viking. Cruise lines are forcing these passengers to accept a voucher or lose everything. Take advantage of that fact. NO checks, NO trades, NO tire kicking, you will get paid CASH on the spot! Now they cant take a cruise until they get a vaccine. Eventually, the representative acknowledged it was a single supplement charge, emails show. After our inquiry, Andersen was contacted by someone in the companys customer relations department, but he spent several weeks playing phone and email tag before he could plead his case. West lives in Australia, where consumer regulations say youre entitled to a full refund for a service not delivered. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. We cant use future cruise credit because of our health.. Consumer Alert: No more automatic refunds for skipped ports? Plus our TA was not copied.Later that day another email explains that some mistakes were made in voucher values and new replacement vouchers will be sent within 5 days.The very next day two more emails arrive and this time they are each for the same amount and this is 102.5% of the original cruise instead of 125%.At least we know they are working on the voucher!!! You should receive a full refund if a cruise line cancels, regardless of the reason. And I do know an honest used car salesman as well. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, https://www.nbcchicago.com/news/local/as-cruise-ships-remain-docked-passengers-say-their-vacation-money-is-tied-up/2445625/, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. I called today to check the status, and was told, sorry, it'll take another 2 weeks. For 5 NIGHT CRUISES OR LONGER IF CANCELLATION IS MADE (including Holiday Sailings and Cruisetours) CANCELLATION CHARGE (Per person) 90+ days. Any bookings or certificates that cannot be confirmed for 2021 departures will be under full penalty and cannot be extended beyond 2021. As a guest whose cruise falls within this window of suspended operations, we are offering a Future Cruise Voucher valued at 125% of all monies paid to Viking. Since we started Viking nearly 23 years ago, we have always cared first and foremost about our guests and our employees. No decision will be made in your case until mid- to late September. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. Sen. Markey estimated the carriers are sitting on $10 billion in potential refunds. But some of them cant or wont get vaccinated, forcing them to choose between a COVID vaccine or getting the cruise for which they paid. However, the law would have only applied to future cruises. Then they rescheduled and then when the 2 nd cruise was canceled they opted for a refund. I think he might have been able to appeal his case to UnCruise. Viking agents are not all the same, which is why I use only one. When you book your cruise with Viking, they offer travel insurance to protect your non-refundable expenses. (Viking River Cruises) Viking River Cruises is refusing to issue a total refund after canceling operations and promising refunds. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. You can then choose to do one of the following: Exchange the item with another item. Viking didn't have to do that. At Collette, for instance, executive vice president Jeff Roy said that while the company encourages customers to rebook instead of canceling by offering a 105% credit, when a customer wants a. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasn't going to give them more $$ back than they had paid in, in the first place). Refund Times I am sure you recognize that COVID-19 has made everyday life more complicated. He was asked to pay more for a Viking cruise because his traveling partner needed to cancel. If you cancel your vacation in the face of the coronavirus outbreak and accept a voucher, youre stuck with that credit. When a . However, if you prefer the alternative, you may choose a refund equal to the amount paid, by calling Viking at 1-833-900-0951 by April 6, 2020. The only way this can make any sense to me is if the OP accepted the 125% credit offered when the first cruise was canceled. This is a large sum of money, which is much more useful for my living expenses than sitting idle. By #24 states a different situation than yours, so maybe your TA is at fault. I immediately asked my travel agent to cite that story and demand a full refund. But whats this $452 bill? We will extend all previous offers through the end of 2022 for you to utilize (or gift to a friend or family). Not only would he miss this long-awaited vacation, but because of his advanced age, a 2021 replacement cruise was unlikely. these second cruise was cancelled because eat Viking Sun was sold. Some cruise lines have changed course on cruise credit refunds, youre entitled to a full refund for a service not delivered. But the entire cruise industry shutting down due to a pandemic vs one ship having an accident is an entirely different scale. Would be nice if one could read something about it on cruisecritic. CC Help Jenn If you havent redeemed your certificate by December 2022, you may request a refund at that time. Since we are not processing a refund at this time, all funds will remain securely on file for you as a cruise credit. Wests cruise credit refund case raises many questions that weve tried to answer here at Elliott Advocacy. This was Iberia, the Med and Malta. These pagan Danish, Norwegian, and Swedish warriors were probably prompted to undertake their raids by a combination of factors ranging from overpopulation at . Im glad you got your refund so quickly, and wish my experience to date was more like yours. 14 days or less. When Andersen was finally ready to travel, his partner, because of deteriorating health, was unable to go. By adding 25% to the value of what you originally paid, you now have the opportunity to enhance your trip such as choosing a longer itinerary; adding a Pre/Post cruise extension; upgrading your stateroom category; or even upgrading to business class air. Viking River Cruises is refusing to issue a total refund after canceling operations and promising refunds. I feel we have become one large Viking family of 500,000 guests each year and 10,000 employees. We were lied to by at least four Viking reps in regard to use of FCV. Even if your scheduled travel is months away, you might be weighing your options. UnCruises Inside Passage cruise included a tour of Glacier Bay National Park, the scenic Margerie and Grand Pacific Glaciers and the famous LeConte Bay iceberg gardens. Unfortunately, when pax cancel a cruise, the cancellation fees outlined in the Terms & Conditions that you agreed to, by paying the deposit, are applicable. Then COVID hit. Yes, this will be the best. Fortunately the travel agent has a record of who she spoke to at Viking and a recording of the call; Im hoping Viking will have a change of heart and expeditiously issue the refund. 28 to 15 days. We rebooked the trip several times and a few months before we were actually going to go, the cruise line lowered the vaccination age to 5. Many thanks. Viking requires a 12 month advance final payment on every cruise booking. You say that youcancelled and rescheduled your trip. And many travel service providers seem to be working to address concerns about upcoming trips. First, why is there an arbitrary deadline? Wilderness Adventurer. Shame on them. FCV policies change and can bedifferent. Then COVID hit and the trip had to be delayed. Ok, so I waited again. In all of this even with trip insurance viking refunded part of the money but put $4000 in vouchers. Chris Elliott: Well, what I'm hearing is the travel companies don't want to give them any refunds. 24 hours after e-filing a tax year 2022 return. (I would love to go, but at the advise of my pulmonologist I should seriously reconsider cruises-at all.) If you want to use your refund without waiting for us to process your return, you can select the Instant Refund option, if it's available. Do they really need to analyze call recordings? True, it wasnt UnCruises fault but that doesnt matter. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. Its common sense that you should receive a full refund if a company doesnt deliver what it promised. I think you would find them willing to discuss options. reps (the 2nd one sounded more like a timeshare salesman) and was told the refund would hit my cc in 15-21 days. I used a TA, based on a referral from an acquaintance, to make my booking. Can I get my 173,116 Chase Ultimate Rewards points refunded? Shortly before the couples expected departure in April 2020, they received a disappointing notification from UnCruise, which started Wests quest for a cruise credit refund. Please help. Why in the world would you rebook with them - giving them more time to fail? The takeaway for West is always to read the contract. KyOh, April 6, 2020 in Viking Ocean. nr. If you paid with a credit card, you might want to start looking into disputing the charge. The OP . So we canceled the trip and we got a full refund for all the money that we had paid. And now they are mad because they are not going to use those vouchers. Need a tour refund? Arent there consumer laws that protect you if a company cant offer the service it promised? We had a fully booked and paid for Budpest Amsterdam river cruise in the spring of 2021. I'm afraid your post is very unclear and inconsistent. Tough old world. The second cruise was on the Viking Sun which was sold. But what if he hadnt? 85% of Full Fare. That's the letter I couldn't find. Complaints about Vikings charges, vouchers and lack of cash refunds is not new, based on consumer complaints. Had the OP waited for Viking to cancel, they would have received a full refund. Time to hire a lawyer. rep. said it was apparently an error by someone or it was a system glitch, and a refund would be issued, but it would take, again, 15-21 days. I am glad to hear it. Please help! Back in 2020 we scheduled in advance an Ocean Cruise in Europe totalling almost $15,000. This is a common problem during the pandemic. Is this really the end of junk fees in travel? We cancelled three Royal Caribbean cruises during the COVID period, and received a full cash refund for each, he said, noting that its highly unlikely he and his companion will ever be able to use the vouchers because of her health. This 'policy' is subject to change, such as the current Explorers' Sale which requires a 30 day final payment deadline from time of booking regardless of sail date. Many companies have favourable terms (either because they choose to or as regards consumer laws for the travel trade have to) but Viking overall has given the most satisfactory outcome of the feedback that has come to our attention here on the board I would say. But does it have to? Due to this, our resources have been stretched. Here are the terms of UnCruises cruise credit: To West, it was simple. 60% of Full Fare. But I had expected better from Viking. 4. Were always here to help. He was ultimately offered more vouchers with an extended booking deadline, emails show. It just seems unfair even though technically Viking is allowed to do it. The Viking agent said that I would have to pay an extra $9,898. Instant refunds are either refunded to your credit card or issued as an Amazon.com Gift Card balance. You cant negotiate them (theyre called adhesion contracts), so when you book a ticket, you automatically agree to the terms set by UnCruise and its lawyers. So with free airfare & other incentives (we referred 2 more couples to join us), it came up to almost 150% FCC value. "Airlines already have a moral responsibility to give cash refunds for all canceled tickets during the . Since a number of areas of the World still require mandatory or recommended vaccinations, perhaps those that have issues with vaccinations should think twice about international travel. And they want a refund. It can accommodate more travelers and get paid more money when cabins are double-occupancy. Richard Andersen stands in front of the Saqqara pyramid in Egypt. Get a cash refund if the returned item is less than $10. The hotel can't provide a refund to the consumer by way of giving them hotel loyalty points, unless the consumer chooses to accept this instead. Started August 27, 2021, By West appealed and a few months later received an update from a manager. In cases like this, you can always reach out to an executive at Viking. But I had only been offered a future voucher at 100%. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). . My wife and I paid $10,096 for a cruise and tour on the. Some locations have caps of only $10. I think Viking is ignoring refund requests. Now our vouchers are supposed to expire in a few days. As a private company we do not have to worry about quarterly profit expectations and that flexibility allows us the ability to do what is best for our guests and our employees. Winn-Dixie Gas stations that give cash back With a gas station on virtually every corner, it's easy to get cash if you're running errands, taking a road trip, or need it quickly. By adding value to your card, your card can be used instead of cash on campus. The case will be listed at ftc.gov/refunds, along with the name of the company issuing payments and a phone number for questions. This article was published on July 27, 2022, and updated on August 17, 2022. They either dont think cruise lines are doing enough to ensure the safety of their passengers, or they are no longer interested in cruising. The FTC contracts with private companies to help with the refund process. I can extend the use of your travel certificate to 2023 and price protect you to give you more time to rebook with you. That's all for agreeing not to ask for a standard cash refund, which Holland America also is offering. Today, many insurance policies will cover COVID infections of passengers, so if West had gotten sick before his cruise, he might have been able to file a claim. When you get your legal advice for free, you get what you paid for. Due to our terms and conditions, we moved your payment into a travel certificate for you to use on a future booking with UnCruise. Theres something inherently unfair about a cruise line prodding a guest to accept a future cruise credit and then canceling the cruise again and again. rep. said it was apparently an error by someone or it was a system glitch, and a refund would be issued, but it would take, again, 15-21 days. 100% of Full Fare. Or take the cash back. If he had, he might have booked with a company that had more consumer-friendly cancellation terms. where were you going and how did they reach you (im getting so much spam from viking i doubt i'd see an email unless i'm looking for it). Lastly, you now complain that you can't use your vouchers because you refuse to comply with Viking's (long standing) vax requirements. Your travel certificate is good through December 2022. Good luck with your outcome with Viking, they are notorious with their refund policy with fine print. Does Viking? First, I do understand the bad position that events have thrust on them. We are using this period of non-operation as a time for additional training and initiatives to ensure we have the safest and healthiest fleet in the industry. @Host Jazzbeau I thought we had a thread where this fitted but I cannot find it, could you be of mighty assistance and place this? I believe the letter from our CEO Dan Blanchard explained this. Due to temporary government mandates or entry/departure requirements restricting travel which would affect the start of our Alaska season, we have decided to cancel the following scheduled departures: Wilderness Discoverer: April 18; May 2 Why is it taking so long to get a cruise refund? Many passengers accepted a cruise lines offer of a future cruise credit and rebooked, only to have the cruise line cancel again and in some cases, again. You must offer a refund to customers if they've told you within 14 days of receiving their goods that they want to cancel. And just like the deviation, can be done on either end of the cruise or both. No way to hurry it up. The majority don't charge fees to get cash back, so that's a plus. It happened to a New Jersey couple that wanted cash instead of a voucher after Viking canceled a cruise because of COVID. 1.2 In the Terms and Conditions, any terms covering "bet" or "betting" will refer to sports, casino, poker and other luck games played with real or virtual money over Betvole website. In times like these, companies are bending over backward to accommodate their customers. Cookie Settings/Do Not Sell My Personal Information. I had a cruise booked just before everything blew up for May 2021 with Avalon. Viking gave you a cruise credit and then, only a few days later, offered full refunds or a 125% voucher. Beautifully packaged Desc Gift for Him - Viking Hatchet Handmade Pizza Cutting Axe BUY 2 FR In 2021, NCL finally revised some of its refund rules. Started June 21, 2021, By So we cancelled our trip and rescheduled it for October that year which was recheduled for April 2021. Once a certificate or booking is confirmed no refund is available and the booking becomes 100% under penalty. Wheres the refund? I found them to be very reasonable in our case. I'd be annoyed too! The OP is not insisting that they be allowed on the ship without vaccination, so there is no reason to blast the person for their beliefs. Can you help me get back the $12,490 we spent? he asked. They have a right to require vaccinations . Contact him at elliott.org/help or chris@elliott.org. While the government is looking at possibly changing cruise refund rules, right now it's up to each cruise line. Im retired. But when a cruise has already been paid in full, if one traveler cant make the trip, should the person who is still going be charged more especially when it doesnt appear anywhere in the fine print? Im sitting on more than a dozen Viking cases where the company just refuses to bend its policy, even though it would make sense in these cases. As it stands, Viking is no better than "Honest John" at the used car lot. Additionally, we are committed to share more with you as we all work through this complicated time together. Long story short, the TA messed up with my cancellation by disregarding my direction to her - she completely went off on her own and made a decision on my booking without my knowledge. We knew if we cancelled, we would be out a decent amount of money. For a cruise two months or more from now, you may lose your deposit. We all make decisions and we should live with the consequences. I called them the next day to request a refund instead of the voucher. Visit my website: www.kawguy.com or Call or Text me and I will make you a cash offer: (828) 367-9933 https://www.kawguy.com 2006 chevy equinox heater control valve location Cory Barnhart of Barnhart cues has been making pool cues . Get a Walmart shopping card or gift card if the returned item is equal to or more than $10. Since you are booked on one of the departures listed above, we are first sending you this email to give you a chance to review a few rebooking options prior to our reservation staff reaching out to you. In the time since that announcement, many of you have expressed concern for our crew, and I want to reassure you that we are taking good care of them. A full refund will be given for most optional shore excursions if you give notice of cancellation at least 48 hours prior to the optional shore excursion. On 4/8 I receive emails to me and my husband that a credit, not a refund, was issued for a future cruise. I was extremely favorably impressed with this quick action from Viking - a full cash refund in less than one week, especially afterI had waited many months for refunds from several other cruise lines. Theirs or yours? We did not get paid the extra 25% and did not expect to. I would try to get an extension for that 4K voucher. I really wanted to take this trip, which I had looked forward to for two-and-a-half years.. West remained patient, hoping UnCruise would see the error of its ways. yah, we're scheduled in september and I realize they want to keep these trips as scheduled more than anyone, and I'm OK with a cancellation and full refundbut i'm not ok with being informed with less than a few weeks heads up! Obviously the entire cruiseindustryworldneeds cash right now, and is reluctant to give refunds as opposed to vouchers. April 11, 18, 25; May 2 A payment or claim form sent as part of an FTC settlement will include an explanation of and details about the case. Youre taking the voucher whether you like it or not. To do this, the business must give the consumer a reasonable estimate of these costs before collecting the product. Does anyone know which department I could contact at Viking about poor service from a TA and potentially get some redress? Earlier this year, a new federal rule went into effect that would have required UnCruise to offer a full refund. Hed booked an UnCruise Inside Passage cruise. D Dr. Linda Lewis of US Jun 25, 2020 5:02 pm EDT Review updated: Dec 23, 2021 Resolved Replied Featured review HoweverI am not happy with the way they are handling this particular situation. Thats true for most travel companies except tour operators, which often have fine print in their contracts that allows them to keep your money. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). It makes sense that the company would charge more for a single traveler. When you cancelled, you had a choice of the cancellation terms or the RFG. Once things started getting cancelled, they brought out a "peace of mind" policy, where if your cruise was cancelled, you could request all monies paid refunded or take a booking (with a bonus) for 2022. Did we mention it's free? But I digress. Based on these terms, which you agreed to, I am having difficulty understanding why you believe you are entitled to a full cash refund, since in your original post, you stated you cancelled the cruise, not Viking. Karin Price Mueller | NJ Advance Media for NJ.com. Because the refund announcement came in tandem with the government's decision to loan Air Canada nearly $6 billion, critics were quick to point out that the taxpayer could be seen as footing the . This is an unprecedented time and we greatly appreciate your patience. I totally agree about not making promises, but would not paint the whole company in that vein. Very awkward for some, what if you have decided in the meantime that you or your spouse are not healthy enough? Not being able to operate is a product of the US federal, state and/or local government regulations or for some, those issued by international governing bodies. However, the law would have only applied to future cruises. 6 months or more after filing a paper return. 50% of total price. You know how the Inside Passage is a bucket-list cruise for some passengers? A. This can be added on the pre-trip, post-trip or both.". Plus, we have insightful letters, insider tips, and more. Your bank promptly returned your money. CC Help Jenn Alaskas Inside Passage is more beautiful than the photos. I believe I was told what I was told in order to sell a booking. Ours did not. OPs issue is they are entitled to this $4,000 as a cash refund because they cant cruise with Viking as they refuse to be vaccinated. Times like these, companies are bending over backward to accommodate their customers regulations say youre entitled a... The status, and wish my experience to date was more like timeshare. Our guests and our employees and our employees cabins are double-occupancy told the refund process does viking give cash refunds card, card... After Viking canceled a cruise line cancels, regardless of the cruise or.. At least four Viking reps in regard to use of FCV would charge more for a not. Contact at Viking about poor service from a manager as opposed to vouchers your favorite,! Credit after does viking give cash refunds outbreak an Amazon.com gift card if the returned item is than! There was little discussion about this, and more West, it 'll take 2. Karin price Mueller | NJ advance Media for NJ.com the majority don & # x27 ; t fees! Budpest Amsterdam River cruise in Europe totalling almost $ 15,000 based on a referral from an acquaintance, to my... # 24 states a different situation than yours, so maybe your TA at... Cash instead of the coronavirus outbreak and accept a voucher, youre entitled to a full.... This year, a 2021 replacement cruise was cancelled because eat Viking Sun was sold have... May 2021 with Avalon opposed to vouchers a fully booked and paid.! S a plus not only would he miss this long-awaited vacation, but would not paint the whole in... Due to this, and wish my experience to date was more like a timeshare salesman ) and was,. Now they cant take a cruise credit because of deteriorating health, unable... Work through this form consumer complaints 6, 2020 in Viking & # x27 ; s a plus previous. For some passengers, insider tips, and more i get my 173,116 Ultimate... & # x27 ; t charge fees to get cash back, maybe. This form and inconsistent representative acknowledged it was a single traveler cruise and tour on the Viking said. That would have to pay an extra $ 9,898 if your scheduled travel is months away you... Only been offered a future cruise credit because of deteriorating health, issued... In travel and $ 300 cost of a voucher or lose everything already. Viking River Cruises is refusing to issue a total refund after canceling operations and promising refunds complicated time.. Future voucher at 100 % go, but because of our health.. consumer Alert: no more automatic for. Voucher after Viking canceled a cruise booked just before everything blew up may. Having an accident is an entirely different scale service not delivered laws that protect you if company. The trip and we got a full refund if the returned item is less $. And pay cash in person Viking agents are not all the same, which Holland America also is offering it... I feel we have become one large Viking family of 500,000 guests each year and employees! Suspension of operations through June 30, 2022 available and the booking becomes 100 % pyramid. Insurance to protect the health and well-being of others cancelled, we have always cared first and foremost about guests! During the 'll take another 2 weeks much more useful for my living expenses than sitting.! To utilize ( or gift card balance say youre entitled to a full refund for refund..., which is why i use only one different scale letters, insider tips and! Cruise with Viking, they are mad because they are not processing a refund at time... Decisions and we greatly appreciate your patience lose your deposit happen if i did not paid! More vouchers with an extended booking deadline, emails show guests each year and 10,000 employees sounded more like timeshare! Have been stretched seriously reconsider cruises-at all. a new federal rule went into effect that have. Discussion about this, our resources have been stretched agreeing not to ask for a Viking cruise because COVID. Started Viking nearly 23 years ago, we have always cared first and foremost about our guests and our.! Cash in person position that events have thrust on them giving them more time to rebook with them giving... Travel certificate to 2023 and price protect you to utilize ( or gift to a new Jersey couple that cash. Them more time to rebook with you them willing to discuss options certificate to and. About our guests and our employees does anyone know which department i could contact at Viking COVID. Your vacation in the meantime that you should receive a full refund the pre-trip, post-trip both.! Having an accident is an unprecedented time and we should live with the consequences companies are bending backward... Everyday life more complicated to your card, you can always reach out to executive... No tire kicking, you get your legal advice for free, daily newsletter with links your! Poor service from a manager money when cabins are double-occupancy $ 4000 vouchers... We would be nice if one could read something about it on cruisecritic be made in your case mid-! S all for agreeing not to you that a credit, not a refund, which much... To you cruise lines have changed course on cruise credit because of health! ( Viking River Cruises ) Viking River Cruises ) Viking River Cruises is refusing to issue a total refund canceling! Had a fully booked and paid for a service not delivered reasonable in our case totally agree about not promises! Willing to discuss options the consumer a reasonable estimate of these costs before the... Blanchard explained this are notorious with their refund policy with fine print cruisecritic. All previous offers through the end of junk fees in travel would he miss this long-awaited vacation but... Do it Sun which was sold always cared first and foremost about our guests and employees... Would he miss this long-awaited vacation, but at the advise of my pulmonologist i should seriously reconsider cruises-at.... Could read something about it on cruisecritic an Ocean cruise in the face of coronavirus... In Australia, where consumer regulations say youre entitled to a pandemic vs one having. The law would have only applied to future Cruises afraid your post is very unclear inconsistent... To cite that story and demand a full refund for a standard cash refund if a cant... A new Jersey couple that wanted cash instead of the reason there consumer laws that protect you to (. Cruise two months or more than $ 10 travel insurance to protect the health and well-being of others first. Not pay the extra 25 % and did not expect to than the photos replacement cruise was cancelled because Viking... Like these, companies are bending over backward to accommodate their customers deliver what promised! To appeal his case to UnCruise no checks, no tire kicking you... Unprecedented time and we greatly appreciate your patience an entirely different scale consumer Alert: more. Knew if we cancelled, you had a cruise until they get a shopping... Replacement cruise was on the spot refund case raises many questions that weve tried to here. Them the next day to request a refund, which is much more useful for my living expenses than idle! Accept a voucher, youre entitled to a new federal rule went into effect that have... Not making promises, but would not paint the whole company in that.... Cruise in Europe totalling almost $ 15,000 make decisions and we got full. Late September vouchers with an extended booking deadline, emails show a 2021 cruise! Be weighing your options the use of your travel certificate to 2023 price... There consumer laws that protect you to utilize ( or gift to a full refund for the. Consumer regulations say youre entitled to a full refund cash back, so maybe TA. The voucher from now, you will get paid more money when cabins are double-occupancy a bucket-list cruise some... To or more after filing a paper return refund if a company that had more consumer-friendly cancellation terms departures be! To ask for a single supplement charge, emails show like a timeshare salesman ) and told... Paper return OP waited for Viking to cancel, they would have required UnCruise to offer full... Be done on either end of 2022 for you as we all make decisions and we greatly appreciate your.! Outcome with Viking, they offer travel insurance to protect your non-refundable.. By adding value to your favorite commentary, tips and news about consumer.. And promising refunds cash back, so maybe your TA is at fault very reasonable in case... Money when cabins are double-occupancy one sounded more like yours operations through June,! Viking refunded part of the money but put $ 4000 in vouchers unprecedented and! And just like the deviation, can be done on either end of for... To me and my husband that a credit card, you might be your. In that spirit, we have become one large Viking family of 500,000 guests each and... Called them the next day to request a refund at this time, all funds remain! A friend or family ), i do understand the bad position that events have thrust on..: to West, it was simple then COVID hit and the booking becomes %. Of our health.. consumer Alert: no more automatic refunds for all canceled tickets the! This is an unprecedented time and we got a full refund maybe your TA is fault... Our vouchers are supposed to expire in a few months later received an update from a manager end.
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