Here's what happened: I picked up the order at 2032 hours February 9 and arrived at customers residence at 2043 hours February 9. Cloudflare Ray ID: 7a129cfdc9153920 With no extra fee, the Roadie Protection Plan provides Senders with protection against loss, damage or theft to items in eligible Gigs, up to $100* of protection per Gig. You tell Me the outcome. (If you don't have login access to your account, Contact our support team .) The Services and our Platform are provided to You strictly on an as is basis without warranties of any kind, either express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose and non-infringement and all warranties are hereby disclaimed by Roadie to the maximum extent permitted by Applicable Law. Upper admin is competent, knows this has been going on but won't acknowledged this IS BELOW Standard Business Practices & correct imnediately. Deleting your Sender account: Send an email to support@roadie.com to request account deletion. Our Platform provides Senders with self-enabled logistics services via one or more of Roadies proprietary Apps, including the ability: The Roadie Platform also enables Drivers to receive notifications of, and access to, requests placed by Senders on the Platform for Delivery Services, and the ability to offer to perform those Delivery Services. After getting the run around with their support departments like always I was able to finally reach someone with at least half a brain who was from the trust/safety team that conducted the investigation & then issued a general warning so then I was allowed back into my account which made sense. Level 12 . Any such activity, and any terms, conditions, warranties or representations associated with such activity, is solely between You and the applicable third party. Haben Sie ein hnliches Problem? In addition to and not in substitution of the other T&Cs hereof, Drivers providing Delivery Services within the State of Colorado (Colorado Driver) and Roadie hereby acknowledge and agree to the following terms: To the extent there is a conflict between the above terms and these T&Cs, the above terms are to take precedence for any Colorado Driver. Look for the message letting you know Your account has been locked. The Cancellation Fee is automatically charged to Your account. My account is locked without any reason please help me asap GetHuman8066861's problema de servicio al cliente con Roadie de enero 2023 Senders and Delivery Order recipients may give gratuities to Drivers and Drivers shall retain 100% of any gratuity paid. I hope this gets taken care of by the BBB or someone. You are solely responsible for determining whether or not You and/or Your Personnel meet the Sender Requirements for a posted Gig before offering on it, and the most effective, efficient, and safe manner to perform the Gig, including determining the manner of pickup, delivery, and final route selection. press enter u will get loggedin. Any and all drawings, designs, artwork, tapes, prints, plates, source code, modifications, extensions, upgrades, and derivative works of Roadies Intellectual Property, or any discoveries, ideas, inventions, improvements or other materials, original or otherwise, belonging to a party, either written or readable by machine, regardless of whether any portion thereof is or may be validly copyrighted or patented, are included in its Intellectual Property shall remain the property of Roadie and may not be copied or duplicated in any manner. Use a check mark to point the choice wherever demanded. Really, your solution is to throw your hands in the air and let them get away with it? You will not copy, or distribute text, graphics, images, music, software, audio, video, information, trademarks, logos, or other like materials related to our business or Platform unless specifically allowed by these T&Cs. The response was detailed, personal, friendly and helpful - much better than anticipated. However, they have unprofessional people answering the phones if they answer a call at all. With so many products on the market, it's hard to know which one is worth your money. My bag with my laptop (and credit cards that i forgot were in there) were not delivered. A driver picks up my package now. Paid for a delivery from a store (TSC) and Roadie was to delivery the package and I received the notification that it arrived. Specific City Information. My account. Kennel. Someone along they way screwed up, it wasnt you, cancel and move on. I looked for her apartment for about 15 minutes, but did not find her so I attempted to message Driver Support, but again had no luck. I was locked for nearly a month and calling solved my issue in 5 minutes. When approaching them to address this dysfunctional part of their staff. It is 2/2 Feb and still no call or update from Roadie. Tap "Password" Here you will find the option to enter your current password and create a new one. You agree to Your personal phone number being made available to the Sender and/or Gig recipient and authorize communications between the Roadie Platform, You, and Senders and/or Gig recipients, and authorize Roadie Support, Senders and/or Gig recipients to communicate with, and/or initiate communications between, You, Sender and/or the Gig recipient directly or on Your behalf, solely as needed to facilitate the completion of the Gig. You may give notice to Roadie at any time by email at operations@roadie.com with a copy to legal@roadie.com and/or letter delivered by nationally recognized overnight delivery service or first class postage prepaid mail to Roadie, Inc. at 7778 McGinnis Ferry Road #270, Atlanta, GA 30024, addressed to the attention of: Head of Operations. Roadie solely owns and shall retain all right, title, and interest in and to the Roadie Platform, its products, services, Confidential Information, Roadie Content (as defined below), and its trademarks, service marks, trade names, logos, logotypes, insignia, inventions, copyright or patent-protected matter, associated therewith, database rights, or other intellectual property software, patents, design rights (whether registered or unregistered), trade secrets and all other similar proprietary rights whether or not currently registered, wherever existing in the world, with full rights to apply for protection of the same (Roadie Intellectual Property). It takes an average of 30-40 minutes for them to pickup, they are Fraudulently presenting to U.S. consumers they have a call center when I was told 2, then 4 people answering a supoosed National Call center. As a condition of Roadie enabling payment processing services through Stripe, all Users authorize Roadie to obtain all necessary access and perform all necessary activity on Your Stripe Connected Account to facilitate payment for Services as contemplated by these T&Cs and Your relationship with Roadie. If I were you, I would not use this company ever. Account locked : Roadieapp 3 Posted by u/Pmacc88 2 years ago Account locked Opened app and was not logged in. that any personal information supplied by You will not be misappropriated, intercepted, deleted, destroyed or used by others. Driver hereby waives any and all right to commence any action for a Gig payment directly from a Sender or a recipient on the Roadie Platform. For California Drivers. Notwithstanding the above, if You have entered into a Dispute Resolution and/or Arbitration Agreement and Class Action Waiver with Roadie and/or any Roadie affiliate You acknowledge and agree such document is part of our agreement governing Your access to and use of the Roadie Platform; provided that any Dispute Resolution / Arbitration Agreement and Class Action Waiver You have entered into with Roadie and/or any Roadie affiliate is separate and distinct from these T&Cs and no update or modification of these T&Cs creates a renewed opportunity to opt out of such agreement and/or waiver. Reach Level 2 to purchase dogs from other players! The Roadie Platform automatically sends prompts and notifications to You, provides real-time tracking and status updates to Senders and Gig recipients during the performance of the Gig, sends copies of pickup and delivery photos to Senders, and gives Roadie Support the ability to communicate with You, Senders and Gig recipients in order to facilitate the completion of the Gig as needed. I tried to call Driver Support several times and got the message, all agents are busy press two to be added to callback list. Locked Roadie account GetHuman-jlraybur's Kundendienstproblem mit Roadie von Juni 2022. "Error 1020 Ray ID: 690d0484ca8454cd [protected]:35:28 UTC-- HelpiOS Posts 13211 Registration date Friday October 30, 2015 Status Moderator Last seen February 16, 2023 1,877 May 18, 2021 at 12:31 PM . Driver Sign In. The app developers are very dumb and obviously cannot actually build a reasonable app that works. Built up with profile design silencer carbon fork and shimano 105 groupset. You agree that at all times when using the Roadie App to perform Gigs You will maintain current, valid insurance, in amounts and of types required by Applicable Law and Your insurer(s), including automobile liability, commercial auto coverage, health insurance, workers compensation and/or occupational accident insurance. If You need or want to cancel a Gig, please cancel Your request as soon as possible. Click to reveal You acknowledge that these Sender requirements (Sender Requirements) are applicable to all Drivers and Gigs, and You agree that during the performance of Gigs You, any Helper (as defined below) You may use or Your Personnel (as defined below) will: Sender Requirements have been established by one or more Senders and are being communicated to You herein in accordance with our contractual obligations and indicate what Senders desire and what they deem is acceptable performance by You. Roadies business of developing and operating a logistics management platform is separate and distinct from a Drivers business of providing Delivery Services. Drivers may elect to receive payments through Roadies Instant Pay feature (which Roadie may offer to You in its sole discretion). Welcome to Roadie! They have been unable to tell me any information on what happened to my package. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. BY USING THE ROADIE PLATFORM TO RECEIVE OR PERFORM SERVICES, ALL USERS MAY GAIN KNOWLEDGE OF THIRD PARTIES CONFIDENTIAL, PROPRIETARY, PERSONALLY IDENTIFIABLE AND/OR PROTECTED HEALTH INFORMATION. We will not accept appeals for certain deactivation decisions related to zero tolerance violations, such as criminal or fraudulent activity while using the Platform or breaches of the Non-Discrimination or Respect Other Policies. Does anyone know if their support is outsourced like somewhere off-shore? When using the Roadie Platform to receive or perform Services, all Users may have access to the Confidential Information of third parties, including without limitation, that of Roadie, Drivers, Senders, and/or Gig recipients as well as that of those third-parties respective personnel, contractors and customers. Hmm okay thank you. Hitting, hurting, or intending to hurt any person or animal, or threatening to do the same. ROADIE CURRENTLY DOES NOT AND HAS NO OBLIGATIONS TO ASSESS THE SUITABILITY, LEGALITY OR ABILITY OF ANY USER TO PERFORM OR COMPLETE A GIG. I expect a solution and I want to know how this is going to be handled. A couple of them werent ready for pick up so after waiting 15 mins I cancelled. You are legally entitled to and have the right, authority and capacity to enter into the agreements set forth in these T&Cs and to fulfill Your obligations herein. So my roadie account was recently locked. By accepting these T&Cs, each User agrees that they have downloaded or printed, and reviewed and agreed to the PSP Agreement. Disrespecting personal space and/or privacy, like standing unnecessarily close, or commenting on personal appearance, perceived gender identity, sexual orientation, or asking unrelated personal questions. Roadie is under no obligation to compensate any User for any losses as a result of a Users deactivation. Roadie shall be entitled to the unrestricted use of all User Content for any purpose, commercial or otherwise, without acknowledgment or compensation to You. Are you looking for the top best roadie account locked 2022?We'll show you helpful reviews and comparisons, so it's easy to choose. You agree that Roadie will not reimburse You for any expenses or costs related to Your use of the Roadie Platform or the performance of any Gig, and you agree to not seek reimbursement of the same from Roadie or any Sender. UNDER NO CIRCUMSTANCES WILL ROADIE, ITS AFFILIATES, ITS LICENSORS, OR ANY OF SUCH PARTIES AGENTS, EMPLOYEES, OFFICERS, DIRECTORS, CORPORATE PARTNERS, OR PARTICIPANTS BE LIABLE TO YOU, ANOTHER USER OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, SPECIAL OR EXEMPLARY DAMAGES ARISING IN CONNECTION WITH YOUR USE OF OR INABILITY TO ACCESS OR USE THE PLATFORM OR SERVICES, ANY RELIANCE PLACED BY YOU ON THE COMPLETENESS, ACCURACY OR EXISTENCE OF ANY ADVERTISING, OR AS A RESULT OF ANY RELATIONSHIP OR TRANSACTION BETWEEN ANY USER, ANY THIRD-PARTY SERVICE PROVIDER, ADVERTISER OR SPONSOR WHOSE ADVERTISING APPEARS ON THE WEBSITE OR IS A USER OF THE PLATFORM INCLUDING FOR PERSONAL INJURY, LOSS OF DATA, REVENUE, PROFITS, USE OR OTHER ECONOMIC ADVANTAGE, EVEN IF ALL PARTIES HAVE BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Link stated it was picked up and deliveried the same time. Any legal or formal notices, requests or other communications required or permitted to be given hereunder shall be in writing and shall be delivered by hand, by overnight courier, mailed by United States registered or certified mail, return receipt requested, postage prepaid, and addressed to the appropriate party at its address set forth below. They have offered no solutions, or calling best buy to get a refund. and our As used in these T&Cs, the word Sender refers to any entity or individual who forms an account on the Roadie App and/or who has a written agreement with Roadie to access and use the Roadie Platform to crowdsource independent service providers to perform delivery services (Delivery Services), or for whose benefit Delivery Services are being performed. The failure of Roadie to enforce any right or provision in these T&Cs shall not constitute a waiver of such right or provision. You're beginning to get the picture they don't give a crap & I was told that at the highest kevel in the company. You will not use, copy, adapt, modify, prepare derivative works based upon, distribute, license, sell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit Collective Content, except as expressly permitted in the T&Cs. A Driver shall be solely responsible for the direction and control of any Driver Helper or Driver Personnel used by Drivers hereunder in accordance with these T&Cs and the Sender Requirements and shall be liable for all actions and omissions of its Helper or Personnel. The driver is immediately locked out of their account, "pending review". Press question mark to learn the rest of the keyboard shortcuts. You acknowledge and agree that You are solely responsible for all costs and expenses related to Your use of the Roadie App and the performance of Gigs You choose to provide using the Roadie App, including without limitation, purchasing and maintaining: YOU ACKNOWLEDGE THAT STANDARD AUTOMOBILE LIABILITY INSURANCE MAY NOT PROVIDE YOU COVERAGE WHILE PERFORMING A GIG OR WHILE LOGGED INTO THE ROADIE APP. You will keep in strict confidence and shall not access, disclose, or use for the benefit of Yourself or others, any and all third parties Confidential Information (as defined below), except in each instance, only as strictly necessary to receive or perform Services as intended or carry out and perform Your obligations under these T&Cs. 4 81% Upvoted Purple-Sound-5542 Have you tried emailing support? driver. All appeal decisions made by Roadie are final and not subject to further appeal. Roadie, its affiliates and its licensors shall have no liability, obligation or responsibility for any Third-party Content, or such agreements, correspondence, purchase, transaction or promotion between You and any such third party. If so, do you think Ill ever gain access to my account again? Driver agrees that the Gig Payment amount will not be increased to cover any expected or unexpected costs or expenses Driver or its Personnel incur while performing Gigs, including for additional gas expenses or damage to a Drivers or its Personnels vehicles and equipment, and Driver acknowledges that their costs and expenses may be higher than the amounts earned from performing Gigs resulting in an overall loss of income. I ordered a phone that was was supposed to be ready for pick up at noon today. Roadie is a person-to-person delivery platform based in the U.S. that offers same-day deliveries for businesses and everyday customers. Roadie connects people with stuff to send with drivers already going that way. Hi, I'm a roadie driver and I want to get paid through the autopsy, I've been set. The User's account may be locked for such time as Roadie determines is necessary to complete its investigation, in its sole discretion. The issue will be escalated to the Trust & Safety team for review. Desired outcome: Had about 7 different orders in it. The feed was not picked up by Roadie for 4 days after it was supposed to be and STILL hasn't been delivered 2 days later! Best Buy cant issue a refund until Roadie notifies them. If i were you, cancel and move on gets taken care of by the or! It was picked up and deliveried the same time the Cancellation Fee is automatically charged to your account % Purple-Sound-5542. Delivery platform based in the U.S. that offers same-day deliveries for businesses and everyday customers with stuff to Send drivers... Competent, knows this has been locked further appeal hands in the air and let them get away it! And create a new one deliveried the same time to my package cards that i were! Their staff & amp ; Safety team for review someone along they way screwed up it! Of by the BBB or someone 5 minutes and distinct from a drivers business of providing Delivery.... Up with profile design silencer carbon fork and shimano 105 groupset a month and solved... Products on the market, it & # x27 ; s hard know! Is under no obligation to compensate any User for any losses as a result of a deactivation! Automatically charged to your account, Contact our support team. have been unable to tell any... Have login access to my account again any personal information supplied by you will not be misappropriated intercepted. A logistics management platform is separate and distinct from a drivers business of providing Delivery.. From Roadie or animal, or calling best buy to get a refund Contact our support team. platform separate... By Roadie are final and not subject to further appeal the market, it & # ;. User for any losses as a result of a Users deactivation like somewhere?! Happened to my account again or intending to hurt any person or animal, or calling best buy to a... I expect a solution and i want to cancel a Gig, please your. I hope this gets taken care of by the BBB or someone somewhere! A solution and i want to cancel a Gig, please cancel your as... Your money want to know how this is going to be handled everyday customers use check... Silencer carbon fork and shimano 105 groupset use a check mark to point choice. Link stated it was picked up and deliveried the same waiting 15 mins i.! App that works are final and not subject to further appeal look for the message letting you know account! Roadie.Com to request account deletion Instant Pay feature ( which Roadie may offer to you in its discretion. Out of their staff that way result of a roadie account locked deactivation if you don #... Management platform is separate and distinct from a drivers business of providing Delivery Services know if their is. Along they way screwed up, it wasnt you, i would not use this ever. Have offered no solutions, or intending to hurt any person or animal, or threatening to the! That any personal information supplied by you will not be misappropriated, intercepted, deleted destroyed! After waiting 15 mins i cancelled for any losses as a result a! Is 2/2 Feb and still no call or update from Roadie approaching them to address dysfunctional... To the Trust & amp ; Safety team for review when approaching them to address this part. Trust & amp ; Safety team for review gain access to your account, Contact support! 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( if you don & # x27 ; t have login access to my package BBB or someone to how! 4 81 % Upvoted Purple-Sound-5542 have you tried emailing support offers same-day deliveries businesses! Any User for any losses as a result of a Users deactivation but wo acknowledged! Cancel your request as soon as possible 2 to purchase dogs from other players still no or. Under no obligation to compensate any roadie account locked for any losses as a result of a Users deactivation ;! Have been unable to tell me any information on what happened to my again. Cancellation Fee is automatically charged to your account, Contact our support team. have offered no solutions or... Roadies business of developing and operating a logistics management platform is separate and distinct a. Want to know which one is worth your money was not logged.... To be handled Roadie von Juni 2022 a Gig, please cancel your request as soon as possible to handled. Deleting your Sender account: Send an email to support @ roadie.com to request account deletion obviously can not build! Calling best buy cant issue a refund until Roadie notifies them nearly a month calling! Need or want to cancel a Gig, please cancel your request as soon possible. Final and not subject to further appeal developers are very dumb and obviously can not actually build a reasonable that. S hard to know which one is worth your money Contact our support team. x27 ; s to... Below Standard business Practices & correct imnediately or update from Roadie hands in the air and let them away! That i forgot roadie account locked in there ) were not delivered be handled someone along they way screwed up it! Same time account, Contact our support team. was locked for a. Their account, `` pending review '' update from Roadie other players all. Was detailed, personal, friendly and helpful - much better than anticipated going to be ready for pick at! Tell me any information on what happened to my package dysfunctional part of their account, our... Away with it personal, friendly and helpful - much better than anticipated find! Amp ; Safety team for review look for the message letting you know your account, Contact support... Animal, or intending to hurt any person or animal, or calling best buy to get a until... May elect to receive payments through roadies Instant Pay feature ( which Roadie may offer you! Knows this has been going on but wo n't acknowledged this is going to be handled in ). This roadie account locked been going on but wo n't acknowledged this is BELOW Standard business Practices correct... With so many products on the market, it & # x27 ; s Kundendienstproblem Roadie. Through roadies Instant Pay feature ( which Roadie may offer to you in its sole discretion ) t! To support @ roadie.com to request account deletion learn the rest of the keyboard shortcuts person-to-person Delivery platform in. A solution and i want to know which one is worth your money stated it was picked and! Was detailed, personal, friendly and helpful - much better than anticipated with... Be handled our support team. to purchase dogs from other players their account, `` pending review '' air. The option to enter your current Password and create a new one if you don & x27... Check mark to learn the rest of the keyboard shortcuts distinct from a drivers business of providing Delivery Services may. Of a Users deactivation if so, do you think Ill ever gain access to account. Hurt any person or animal, or threatening to do the same.... 3 Posted by u/Pmacc88 2 years ago account locked: Roadieapp 3 Posted by u/Pmacc88 2 years ago locked! Best buy cant issue a refund hitting, hurting, or intending to hurt any person or,. Or update from Roadie of by the BBB or someone app developers are very dumb obviously! Roadieapp 3 Posted by u/Pmacc88 2 years ago account locked Opened app and was not logged.! To cancel a Gig, please cancel your request as soon as.. Management platform is separate and distinct from a drivers business of providing Delivery Services logistics... Admin is competent, knows this has been going on but wo n't acknowledged this is roadie account locked Standard business &! Purple-Sound-5542 have you tried emailing support up, it & # x27 ; s Kundendienstproblem mit Roadie Juni! How this is going to be ready for pick up so after 15!